Drew Lietz
Lansing,MI
Summary
Take-charge professional delivering support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Go-getter who finds value in team relations and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Supervisor
Columbia Sussex Management
East Lansing, MI
03.2022 - 07.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered 20-80 calls per shift to assist with customer questions and concerns.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Agent
Mission Point Resort, Mackinac Island MI
Mackinac Island, MI
06.2021 - 11.2021
- Assisted with luggage handling for incoming guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Transmitted and received messages using telephones or telephone switchboards.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Addressed customer needs in a timely manner.
Cashier/Food Preparation Worker/Cook
Lou & Harry's Frandor
East Lansing, MI
04.2020 - 02.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Greeted customers promptly and responded to questions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelor of Science - Biology
Spring Arbor University
Spring Arbor, MI05-2027
High School Diploma -
East Lansing High School
East Lansing, MI06-2021
Skills
- Guest Services and relations
- Word Processing
- Team Building and Supervision
- Problem-Solving Skills
- Issue Resolution
- Time Management
- Conflict Management
Affiliations
- Cook/Food preparation
- Athlete
- Student
- Soccer player
- guest servies representative
Accomplishments
- Employee of the month
References
References available upon request.
Timeline
Front Desk Supervisor
Columbia Sussex Management
03.2022 - 07.2023
Front Desk Agent
Mission Point Resort, Mackinac Island MI
06.2021 - 11.2021
Cashier/Food Preparation Worker/Cook
Lou & Harry's Frandor
04.2020 - 02.2021
Bachelor of Science - Biology
Spring Arbor University
High School Diploma -
East Lansing High School
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