Summary
Overview
Work History
Education
Skills
Timeline
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Drew Lu

Orlando,FL

Summary

Versatile and achievement-oriented professional with a robust background in automotive and customer service roles. Excelled in enhancing team productivity and customer satisfaction through expert mentorship and personalized service recommendations. Developed strong technical and problem-solving abilities in hands-on, fast-paced environments. Seeking to delivering high-quality workmanship and ensuring safety protocols are followed.

Overview

9
9
years of professional experience

Work History

Automotive Glass Technician

Safelite Auto Glass
03.2022 - 12.2024
  • Collaborated with team members, ensuring timely completion and high-quality results.
  • Enhanced team morale by fostering a positive work environment and promoting collaboration among fellow technicians.
  • Improved overall team productivity by sharing expertise with junior technicians through mentorship and hands-on training sessions.
  • Safely operate a company vehicle to and from customer sites
  • Efficiency on delivering services to customers

Delivery Driver

Amazon
07.2020 - 03.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Communicate effectively with team members
  • Provide customer service and satisfaction
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Automotive Service Advisor

Autonation Toyota
03.2018 - 07.2020
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.

Cash Office Associate

HomeGoods, TJX Companies
09.2015 - 03.2018
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
  • Performed daily cash reconciliations to determine accuracy of financial reports.

Education

High School Diploma -

Hamilton High School
Chandler, AZ
05-2015

Skills

  • Tempered glass handling
  • Glass fabrication
  • Power tool operation
  • Hand tool proficiency
  • Adaptable to change
  • Safety procedures adherence
  • Measurement accuracy
  • Troubleshooting
  • Communication
  • Teamwork

Timeline

Automotive Glass Technician

Safelite Auto Glass
03.2022 - 12.2024

Delivery Driver

Amazon
07.2020 - 03.2022

Automotive Service Advisor

Autonation Toyota
03.2018 - 07.2020

Cash Office Associate

HomeGoods, TJX Companies
09.2015 - 03.2018

High School Diploma -

Hamilton High School
Drew Lu