Drew Lunsford

Work History

Tusk Private Client Services

04.2021 - Current

Directed company-wide operations and strategic initiatives, ensuring seamless processes, cross-department alignment, and consistent delivery of high-quality client services.
Provided executive leadership in people operations including recruitment, onboarding, performance management, role alignment, and leadership development to build a capable and engaged workforce.
Built and fostered a strong, people-first culture focused on employee retention, professional growth, collaboration, and long-term career satisfaction.
Oversaw the full client lifecycle from onboarding through service delivery and offboarding, implementing workflows and training programs that improved efficiency and client experience.
Built and scaled the company’s operational infrastructure including physical office development, technology implementation, SOP creation, and process optimization.
Managed adoption, integration, and staff training for key technology platforms including Karbon, Microsoft 365 Suite, Adobe, Reach Reporting, ChatGPT, and Zoom to enhance productivity and support operational consistency.
Partnered with ownership on organizational planning, rebranding initiatives, and long-term strategic growth, ensuring the business remained scalable and aligned with its mission.

Lunsford Hawkins Entertainment, Operations Consult

Fayetteville, AR

07.2015 - 04.2021

Developed comprehensive business plans, operational manuals, and process frameworks for new and expanding ventures.
Led project management efforts including construction oversight, design entitlements, and coordination with architects, contractors, and local jurisdictions.
Created and delivered investor pitch decks to secure funding and support business growth initiatives.
Balanced customer meetings, calls, and emails while managing unforeseen business “fires,” ensuring all priorities were resolved efficiently.
Consulted a successful restaurateur to streamline operations, improve scalability, and support expansion across multiple states.
Directed development and construction management for multiple family entertainment facilities nationwide, ensuring projects met budget, timeline, and design standards.
Oversaw project management operations for a flooring company including planning, scheduling, workflow coordination, and production oversight.

Samsung Telecommunication America

05.2012 - 09.2015

Built and maintained strong relationships with more than 300 retail locations, driving brand presence, product knowledge, and sales performance across assigned territories.
Represented Samsung at the 2013 Consumer Electronics Show, supporting product demonstrations, attendee engagement, and experiential marketing initiatives.
Ranked in the top 10 nationwide for certification performance for five consecutive quarters, reflecting strong product expertise and training effectiveness.
Promoted Samsung devices through retail trainings, in-store events, merchandising initiatives, and partnership collaboration to increase sell-through and customer engagement.
Designed and executed demand generation programs across a four-state region, using performance data and field insights to optimize targeting, increase engagement, and improve sell-through velocity.
Adapted quickly to new product releases, technology changes, and shifting market demands in a fast-paced, highly competitive industry.

AT&T Mobility

Fayetteville, AR

05.2008 - 05.2012