Drew Mark
Orion Township,MI
Summary
Experienced sales professional with a proven track record of increasing customer satisfaction through effective communication and dedication to client needs. Skilled in building lasting client relationships, leveraging product knowledge, and implementing successful sales strategies. Strong emphasis on teamwork, integrity, and adaptability leading to goal achievement, as well as an attitude of growth and excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Rochester Hills Chrysler Jeep Dodge Ram
10.2024 - Current
- Listen to customer needs and desires to identify and recommend optimal products.
- Utilize CRM software to organize leads, appointments, follow-ups, and deal details for maximum efficiency.
- Provide sales and customer service assistance to walk-in traffic
- Implement creative promotional strategies that effectively showcased available inventory to potential buyers.
- Facilitate smooth transactions by guiding customers through paperwork efficiently while answering any questions or concerns they may have.
- Assist clients in selecting appropriate vehicles based on their needs, budget, and lifestyle preferences.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
Sales Consultant and EV Specialist
Wally Edgar Chevrolet
06.2023 - 09.2024
- Became leading sales consultant in EV (Electric Vehicle) sales in the area.
- Increased sales by fostering relationships with customers, and implementing business strategies.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email, text, or voice mail.
- Maintained up-to-date knowledge of industry trends, latest innovations, and technological advancements in order to inform decision-making during client interactions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Demonstrated automobile features by explaining capabilities, benefits, and competitive advantages.
- Developed successful sales strategies to maximize customer satisfaction and profit.
National Account Executive
Newfi Wholesale
08.2022 - 06.2023
- Prospected and cold called Mortgage Brokers across the country in order gain a larger customer base for Newfi.
- Worked closely with Mortgage Brokers on Newfi’s process and systems to bring in loans, scrub and prepare for closing.
- Expanded broker network through marketing, referrals, and offering more loan opportunities.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Developed customized proposals that demonstrated a deep understanding of each client's unique needs and goals.
- Maximized revenue growth by identifying upsell opportunities within existing accounts.
- Coordinated regular meetings with national accounts to review performance metrics, address concerns, and discuss potential areas of improvement.
- Brought lapsed accounts back to active status, providing additional revenue for the company.
- Identified profitable business leads and built pipeline of prospective customers.
- Strengthened customer relationships for long-term success through consistent, personalized communication and service.
- Cultivated a deep understanding of each client's unique business challenges, offering tailored solutions that met their specific needs.
- Delivered exceptional customer service, addressing concerns and ensuring satisfaction throughout all stages of the sales process.
Account Executive
United Wholesale Mortgage
03.2020 - 08.2022
- Worked with Mortgage Brokers to bring in new business.
- Helped clients grow their business utilizing tools for marketing, business development plans and social media.
- Worked to troubleshoot problems and help navigate our EASE system to close loans quickly and efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Participated actively in networking events, representing the company professionally and expanding its reach within target markets.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained comprehensive understanding of competitive landscape to effectively position products and services.
Head of Rehab Sales and Development
Binson’s Medical Equipment & Supplies
03.2017 - 02.2020
- Exceeded record sales on mobility equipment such as scooters, wheelchairs, power wheelchairs and accessories.
- Built Rehab Showroom from $20,000 a year in sales to over $130,000 a year in sales.
- Planned, promoted, and executed Tent Sales, increasing profitability for both the Rehab Department and the host store location.
- Promoted to Head of Rehab Sales and Development after consistently exceeding sales quotas.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality standards of care.
- Developed strong rapport with customers and their families by demonstrating empathy, understanding, and active listening skills during interactions.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Brought in and trained sales staff from other Binson's locations to improve overall sales.
- Created a corporate sales program, selling directly to businesses, expanding our sales opportunities.
- Implemented new products offered by our vendors, therefore introducing customers to cutting edge products.
- Developed and executed both print and digital marketing strategies for company wide sales and advertising geared toward consumer and business prospects.
Education
General Studies -
Macomb Community College
Clinton Township, MISkills
- Utilization of sales strategies
- Teamwork and collaboration
- Sales development
- Service-oriented
- Exceptional customer service
- Time management
- Strong work ethic
- Positive and professional
- Reliable and punctual
- Honest and dependable
- Committed to excellence and integrity
Certification
- Dale Carnegie Course Certification [Issuing Organization] [Year Month]
Timeline
Sales Associate
Rochester Hills Chrysler Jeep Dodge Ram
10.2024 - Current
Sales Consultant and EV Specialist
Wally Edgar Chevrolet
06.2023 - 09.2024
National Account Executive
Newfi Wholesale
08.2022 - 06.2023
Account Executive
United Wholesale Mortgage
03.2020 - 08.2022
Head of Rehab Sales and Development
Binson’s Medical Equipment & Supplies
03.2017 - 02.2020
General Studies -
Macomb Community College
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