Drew Martin
Declo,ID
Summary
At SPI Logistics, I built lasting relationships and implemented methods that minimized shipment delays and expanded our carrier network, demonstrating exceptional problem-solving and customer relationship management skills. My proactive approach increased client retention and operational efficiency, securing our reputation for delivering superior service and fostering lasting client partnerships.
Overview
3
3
years of professional experience
Work History
Operations Manager
SPI Logistics
05.2021 - 06.2024
- Minimized shipment delays by proactively monitoring carrier performance and addressing potential issues early on.
- Increased client retention rate by consistently delivering exceptional customer service throughout the entire shipping process.
- Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
- Enhanced operational efficiency with thorough tracking of shipments from pick-up to delivery.
- Expanded carrier network through strategic outreach initiatives targeting reputable freight providers in various regions.
- Secured repeat business through proactive follow-ups after successful deliveries, fostering ongoing relationships with key clients.
- Managed high-volume accounts, providing personalized service to meet specific client needs and preferences.
- Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
- Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
- Operated under pressure during peak seasons while effectively balancing competing demands to maintain excellent service levels.
- Coordinated seamless transportation solutions for complex projects involving multiple carriers or modes of transport.
- Optimized dispatch processes with advanced logistical planning techniques that ensured efficient coordination among all parties involved.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Education
Bachelor Of Fine Arts - Communications
Academy of Design And Technology
Seattle06.2008
Skills
- Problem-solving
- Operations management
- Customer service
- Operational efficiency
Timeline
Operations Manager
SPI Logistics
05.2021 - 06.2024
Bachelor Of Fine Arts - Communications
Academy of Design And Technology
Similar Profiles
Kevin HendersonKevin Henderson
NA at SPI Holdings / SPI LightingNA at SPI Holdings / SPI Lighting
Laquon BloodsawLaquon Bloodsaw
Forklift Operator at SPIForklift Operator at SPI
Heather RusHeather Rus
Operator II at SPI Pharma, INCOperator II at SPI Pharma, INC
Steve BarkerSteve Barker
RN, Emergency Department at Minidoka Memorial HospitalRN, Emergency Department at Minidoka Memorial Hospital
Haylee SolisHaylee Solis
Barista at Soda FrenzyBarista at Soda Frenzy