Summary
Overview
Work History
Education
Skills
Timeline
Generic

Drew Marwaha

Olathe,KS

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

7
7
years of professional experience

Work History

Supervisor

UPS
Olathe, KS
09.2023 - Current
  • Directed and supervised team of 25 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Onsite Representative

Grainger
Lawrence, KS
03.2022 - Current
  • Attended meetings with clients to discuss their needs and provide solutions.
  • Managed customer inquiries and complaints in a professional manner.
  • Developed strong relationships with customers through proactive communication.
  • Assisted customers with product selection, installation, and troubleshooting.
  • Provided technical support for hardware and software related issues onsite.
  • Performed system configuration, maintenance, and upgrades as needed.
  • Analyzed customer data to identify areas of improvement or growth opportunities.
  • Conducted research to determine best practices for onsite operations and processes.

Team Lead

Target
Lawrence, KS
03.2021 - 08.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.

Stocker

Walmart
Lawrence, KS
05.2020 - 03.2022
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Stocked shelves with newly arrived products.

Cashier

Sams Club
Garden City, KS
11.2019 - 05.2020
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Monitored cashier performance, providing feedback as needed.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.

Education

BBA - Business Administration and Management

Wichita State University
Wichita, KS
12-2024

High School Diploma -

Garden City High School
Garden City
05-2020

Skills

  • Staff Management
  • Operations Management
  • Strategic Planning
  • Business Development
  • Inventory Control
  • Process Improvement
  • Data Analytics
  • Goal-Oriented
  • Project Management
  • Training and mentoring

Timeline

Supervisor

UPS
09.2023 - Current

Onsite Representative

Grainger
03.2022 - Current

Team Lead

Target
03.2021 - 08.2022

Stocker

Walmart
05.2020 - 03.2022

Cashier

Sams Club
11.2019 - 05.2020

BBA - Business Administration and Management

Wichita State University

High School Diploma -

Garden City High School
Drew Marwaha