Drew McCauley
Washington ,DC
Summary
Accomplished in elevating guest experiences through exceptional service and beverage expertise, notably at Number Nine, I mastered the art of crafting unique cocktails and fostering customer loyalty. My blend of strong multitasking abilities and outgoing personality not only enhanced team performance but also significantly contributed to creating a welcoming atmosphere, driving repeat business.
Overview
14
14
years of professional experience
Work History
Bartender/Manager AGM
Number Nine
10.2019 - Current
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with inventorying beverage stock and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Cocktail Server
Hilton Conrad
03.2019 - 11.2021
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Bartender/Manager on Duty
Carving Room
08.2016 - 03.2019
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Bar Dupont
07.2013 - 08.2016
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Hollister
02.2011 - 06.2013
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Clear Spring High School
Clear Spring, MD06-2009
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Clear and effective communication
- Customer service expertise
- Responsible Alcohol Service
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Hospitality service expertise
- Professional Appearance
- Alcohol awareness
- Team training and development
- New Hire Training
- Beverage Preparation
- Drink Preparation Techniques
Timeline
Bartender/Manager AGM
Number Nine
10.2019 - Current
Cocktail Server
Hilton Conrad
03.2019 - 11.2021
Bartender/Manager on Duty
Carving Room
08.2016 - 03.2019
Server
Bar Dupont
07.2013 - 08.2016
Sales Associate
Hollister
02.2011 - 06.2013
High School Diploma -
Clear Spring High School
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