Drew Miller
Easton
Overview
8
8
years of professional experience
1
1
Certification
Work History
Home Health Care Aide
Care
05.2023 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Patient Service Representative
Lehigh Valley Cosmetic Dentistry
09.2022 - 04.2023
- Assisted in patient care, monitored vital signs, and supported medical staff, improving patient outcomes
- Collaborated with healthcare team to ensure patient needs were met, enhancing overall care quality
- Maintained accurate patient records, ensuring compliance with healthcare regulations and protocols
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Technical Partner
Lehigh Valley Health Network
09.2021 - 09.2022
- Assisted nursing staff in patient care and daily activities, ensuring comfort and safety.
- Supported patient mobility by safely transporting individuals to various departments within the hospital.
- Monitored vital signs and reported changes to nursing staff for timely medical interventions.
- Trained new aides on best practices for patient assistance and safety protocols, fostering team development.
- Ensured prompt delivery of meal trays to patients according to dietary restrictions while maintaining nutritional standards set forth by dietitians.
- Assisted nurses with daily tasks, ensuring efficient workflow and timely medical care for patients.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer Service Representative
Giant Food Stores
03.2019 - 09.2021
- Handled customer inquiries, resolving issues promptly, leading to a 40% increase in customer satisfaction
- Processed orders efficiently, contributing to a reduction in processing time
- Collaborated with team members to streamline communication, enhancing overall service delivery
- Utilized CRM software to track customer interactions, improving response time and accuracy
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Juhasz Home Improvements
07.2017 - 03.2021
- Assisted in the preparation of detailed cost estimates, ensuring accurate budgeting and financial management for each project phase.
- Negotiated favorable contract terms with vendors by leveraging strong industry knowledge to secure competitive pricing.
- Facilitated smooth handover of completed projects by developing punch lists, addressing final concerns, and conducting walkthroughs with clients or endusers.
Education
Northampton Community College
Diploma -
Pennsylvania Cyber Charter School
06.2017
Skills
- Personal care
- Customer service
- Problem solving
- Time management
- Conflict resolution
- Record keeping
- Insurance verification
Languages
Spanish
Limited Working
English
Native or Bilingual
Certification
CompTIA A+
Timeline
Home Health Care Aide
Care
05.2023 - Current
Patient Service Representative
Lehigh Valley Cosmetic Dentistry
09.2022 - 04.2023
Technical Partner
Lehigh Valley Health Network
09.2021 - 09.2022
Customer Service Representative
Giant Food Stores
03.2019 - 09.2021
Customer Service Representative
Juhasz Home Improvements
07.2017 - 03.2021
Northampton Community College
Diploma -
Pennsylvania Cyber Charter School
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