Drew Neasbitt
Edmond
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Overnight Stocker
WinCo Foods
09.2024 - 12.2025
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Warehouse Technician
Upward Assets ITAD Solutions
01.2025 - 07.2025
- Adhered to safety guidelines consistently, reducing workplace accidents significantly.
- Maintained a clean and organized workspace, facilitating easy access to equipment and materials.
- Collaborated with team members to achieve daily targets and maintain a high level of productivity.
- Supported efficient loading and unloading of trucks, ensuring timely delivery of products to customers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Effectively wiped data from computers adhering to R2v3 standards and practices. Installed operating systems if necessary.
Team Lead
Walmart
07.2024 - 09.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Cashier
Braums Ice Cream And Dairy
12.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Shift Manager
CVS Pharmacy
04.2022 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Restaurant Manager
A Good Egg Dining Group
08.2018 - 09.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Server
Paseo Grill
08.2017 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Classroom Facilitator/Food Service Worker
Cheesecake Factory Inc
2009 - 2017
- Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management strategies.
- Enhanced collaboration skills among servers through group projects and peer feedback.
- Developed strong relationships with servers and trainers to foster an open line of communication regarding server's progress and concerns.
Diet Technician
Oklahoma Heart Hospital
2007 - 2009
- Assisted in menu planning, incorporating dietary restrictions and allergens to accommodate diverse patient needs.
- Promoted a safe environment by adhering to strict sanitation guidelines within the food preparation area.
- Improved patient outcomes by developing individualized meal plans tailored to their nutritional needs and preferences.
- Enhanced patient satisfaction with dietary services through consistent collaboration with registered dietitians and healthcare professionals.
- Ensured timely and accurate tray line assembly for optimal meal delivery to patients.
Manager/Bartender Trainer
On The Border Restaurant
2002 - 2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Altus High School
Altus01-1996
Skills
- Customer service
- Problem resolution
- Computer proficiency
- Scheduling
- Product knowledge
- Order processing
- Team development
- Staff training
Timeline
Warehouse Technician
Upward Assets ITAD Solutions
01.2025 - 07.2025
Overnight Stocker
WinCo Foods
09.2024 - 12.2025
Team Lead
Walmart
07.2024 - 09.2024
Cashier
Braums Ice Cream And Dairy
12.2023 - 04.2024
Shift Manager
CVS Pharmacy
04.2022 - 11.2023
Restaurant Manager
A Good Egg Dining Group
08.2018 - 09.2020
Server
Paseo Grill
08.2017 - 10.2018
Classroom Facilitator/Food Service Worker
Cheesecake Factory Inc
2009 - 2017
Diet Technician
Oklahoma Heart Hospital
2007 - 2009
Manager/Bartender Trainer
On The Border Restaurant
2002 - 2007
High School Diploma -
Altus High School
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