Drew Nelson
Gainesville,FL
Summary
Proven sales associate with a track record of enhancing customer loyalty and boosting sales revenue at State Farm through expert relationship selling and CRM software proficiency. Excelled in teamwork and conflict resolution, achieving consistent monthly sales targets and fostering a positive work environment. Reliable and upbeat customer service associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
State Farm
05.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Retail Customer Service Associate
The UPS Store
05.2019 - 05.2021
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Leadership, Communication
Dale Carnegie Course
Gainesville, FL03.2024
Associate of Arts - Business Administration
Santa Fe College
Gainesville12.2023
Skills
Teamwork and Collaboration
Conflict Resolution
Sales expertise
Relationship selling
CRM software proficiency
Honest and Dependable
Excellent Written and Verbal Communication
Creative Thinking
Building Customer Loyalty
Attention to Detail
Certification
4-40 customer representative license
2-15 life, health and variable annuities license
Volunteer History
Since 2017 I have been regularly volunteering with the Alzheimer's Association. I have worked closely with the team behind fundraising through their annual walk, helping wherever needed. I'm passionate about giving back and the Association has been a wonderful outlet, as well as networking source.
Timeline
Sales Associate
State Farm
05.2021 - Current
Retail Customer Service Associate
The UPS Store
05.2019 - 05.2021
Leadership, Communication
Dale Carnegie Course
Associate of Arts - Business Administration
Santa Fe College