Drew Norton
Mchenry,Illinois
Summary
Proven track record in enhancing customer satisfaction and sales at all levels, leveraging exceptional customer service and problem-solving skills. Demonstrated ability to foster teamwork, exceed sales targets, and efficiently manage time. Achieved significant revenue growth by prioritizing client relationships and employing persuasive selling techniques. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Sales Associate
Leader Auto Group
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
BDC Representative (Summer)
Leader Auto Group
05.2021 - 08.2021
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Expanded clientele base with targeted prospecting efforts to identify potential customers in the market area.
- Built diverse and consistent sales portfolio.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
Assistant Sales Manger (summer)
Edge Fitness Clubs
05.2020 - 08.2020
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Assisted in the development of annual sales forecasts, providing accurate projections for budgeting purposes.
- Conducted daily effective sales huddles with [Number]-person team to focus on behaviors that would convert to sales.
- Organized trade shows and events to showcase products, build brand awareness, and generate leads for future sales opportunities.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Full Time Golf Caddy (Sumer)
Illinois Golf Club
05.2019 - 08.2019
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Boosted player confidence with supportive encouragement during challenging situations on the course.
- Provided valuable assistance to golfers with physical limitations, ensuring their comfort and support throughout the round.
- Ensured golfer safety by staying alert to potential hazards on the course, such as errant shots or changing weather conditions.
- Supported golfer performance with expert advice on shot strategies and course conditions.
- Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
- Contributed to a well-organized golf course by promptly raking bunkers and replacing flagsticks.
- Demonstrated professionalism through punctuality, appearance, and adherence to caddy program guidelines.
- Improved communication between golfers and staff by serving as a liaison for relaying feedback or concerns.
- Increased golfer satisfaction by anticipating needs, such as handing clubs or retrieving balls quickly.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Concrete Construction Laborer (Summer)
Covers Concrete
06.2018 - 08.2018
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Trained new laborers in crew processes and safety behaviors.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
- Contributed to client satisfaction by maintaining a professional demeanor and consistently delivering high-quality workmanship.
- Interpreted blueprints and diagrams to determine project dimensions and requirements.
- Adhered to safety and reporting procedures.
- Engaged with customers and subcontractors and provided timelines for project completion.
- Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
Education
Bachelor of Business Administration - Sales And Distribution
Mississippi State University
Starkville, MS05.2022
High School Diploma -
Prairie Ridge Highs School
Crystal Lake05.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
Accomplishments
- Reached top %5 in revenue for nationwide for all Edge Fitness.
- Chicagoland Rookie Jeep Automotive Salesman of the year.
- License Colorado Ski Lift Operator.
- High school/College Athlete (team player and leader)
Chicago Jeep Salesman of the Year
I am proud to have earned the 2023 Jeep Chicagoland Rookie of the Year award through unwavering reliability, persistent hard work, and a determined focus on achieving excellence. By consistently putting my nose to the ground and dedicating myself to improvement, I was able to rise to the top of the competition. This accomplishment has only fueled my hunger for further success, and I am eager to bring the same level of dedication and drive to any future endeavors.
Timeline
Sales Associate
Leader Auto Group
06.2022 - Current
BDC Representative (Summer)
Leader Auto Group
05.2021 - 08.2021
Assistant Sales Manger (summer)
Edge Fitness Clubs
05.2020 - 08.2020
Full Time Golf Caddy (Sumer)
Illinois Golf Club
05.2019 - 08.2019
Concrete Construction Laborer (Summer)
Covers Concrete
06.2018 - 08.2018
Bachelor of Business Administration - Sales And Distribution
Mississippi State University
High School Diploma -
Prairie Ridge Highs School
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