Overview
Work History
Education
Timeline
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Drew Patten

Powder Springs,GA

Overview

19
19
years of professional experience

Work History

Relocation Specialist

A.C. White Relocations
05.2019 - 02.2023
  • Maintained up-to-date knowledge on industry trends and developments, allowing for continuous improvement in service offerings.
  • Trained new team members on company procedures and best practices for delivering high-quality results in relocation services.
  • Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
  • Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
  • Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.

Relocation Specialist

Colonial Vanlines
04.2016 - 05.2019
  • Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
  • Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
  • Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients.
  • Conducted post-move follow-ups with clients to assess their satisfaction levels and gather feedback for continuous improvement efforts.

Relocation Specialist

Graebel Van Lines
02.2015 - 03.2016
  • Created customized relocation plans tailored to each client''s specific needs and circumstances.
  • Improved customer satisfaction ratings by consistently delivering outstanding service throughout the entire relocation process.

Tour Guide/Professional Photographer

CNN
03.2013 - 02.2015
  • Guided diverse groups through historical sites, ensuring engaging and informative experiences.
  • Conducted safety briefings and ensured adherence to protocols during tours, prioritizing guest well-being.
  • Trained new tour guides on best practices and effective storytelling techniques to improve service quality.
  • Utilized digital tools for scheduling and communication, streamlining operations and enhancing efficiency.
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
  • Boosted online reviews and ratings by consistently delivering exceptional tour experiences.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Demonstrated superior professionalism while interacting with customers.
  • Arranged for additional resources and personnel when needed to accommodate larger tour requests.
  • Captured high-quality images for various clients, ensuring satisfaction and adherence to project specifications.
  • Edited and retouched images using Adobe Photoshop and Lightroom to enhance visual appeal.
  • Mentored junior photographers on techniques, equipment use, and best practices in photography.
  • Maintained equipment inventory and ensured proper care of cameras and accessories for optimal performance.
  • Digitally edited photos to enhance appearance.
  • Mentored junior photographers, fostering skill development and growth within the team.
  • Delivered timely completion of assignments while maintaining strict attention to detail under tight deadlines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Assistant Store Manager

Family Dollar
04.2008 - 03.2010
  • Led daily operations to enhance team productivity and customer satisfaction.
  • Developed training programs for new hires, improving onboarding efficiency.
  • Implemented inventory management systems, reducing stock discrepancies by streamlining processes.
  • Analyzed sales data to identify trends and optimize merchandising strategies.
  • Managed scheduling and payroll processes to ensure optimal staffing levels and budget adherence.
  • Mentored staff on customer service excellence, fostering a positive shopping environment.
  • Collaborated with upper management to develop strategic initiatives for sales growth and operational efficiency.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Monitored daily cash discrepancies; inventory and shrinkage.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Cashier

Family Dollar
11.2007 - 04.2008
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained organized cash register and ensured currency accuracy.
  • Provided outstanding customer service, resolving inquiries efficiently.
  • Assisted with inventory management and restocking of merchandise.
  • Developed strategies to enhance customer experience during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, and locate items.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Lifeguard

Six Flags White Water
05.2004 - 09.2007
  • Monitored swimming areas to ensure safety and compliance with facility regulations.
  • Assisted patrons in understanding pool rules and emergency procedures.
  • Responded swiftly to emergencies, providing first aid and CPR when necessary.
  • Collaborated with team members to conduct regular safety drills and training sessions.
  • Observed swimmers for signs of distress, intervening promptly when needed.
  • Documented incidents and maintained accurate records of daily activities and rescues.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Bachelor of Arts - Psychology

South University
Savannah, GA
05-2028

High School Diploma -

John McEachern High
Powder Springs, GA
05-2007

Timeline

Relocation Specialist

A.C. White Relocations
05.2019 - 02.2023

Relocation Specialist

Colonial Vanlines
04.2016 - 05.2019

Relocation Specialist

Graebel Van Lines
02.2015 - 03.2016

Tour Guide/Professional Photographer

CNN
03.2013 - 02.2015

Assistant Store Manager

Family Dollar
04.2008 - 03.2010

Cashier

Family Dollar
11.2007 - 04.2008

Lifeguard

Six Flags White Water
05.2004 - 09.2007

Bachelor of Arts - Psychology

South University

High School Diploma -

John McEachern High

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Drew Patten