Drew Phillips
Irvine,CA
Summary
Hardworking Server/Support and Sales Associate with proven relationship-building and time management skills in fast-paced restaurant and store environments. Offers excellent track record of tackling various tasks to support fellow staff members. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
8
8
years of professional experience
Work History
Server
Doherty's Irish Pub and Restaurant
Apex, NC
08.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server/Support
Puesto
Irvine, CA
08.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Bussed and reset tables to keep the dining room and work areas clean
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items, and recorded order information
Wedding Server/ Assistant
Freelancer
Orange County, CA
08.2019 - 07.2023
- Provided friendly, courteous service to create memorable moments for guests
- Arranged linens and table settings according to seating plan and event theme
- Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
Sales Associate
Big 5 Sporting Goods
Irvine, CA
02.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store systems for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
Team Lead/ Trainer/ Team Member
Chick-fil-A
Tustin, CA
01.2016 - 10.2017
- Consistently provided professional, friendly, and engaging service
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards
- Maintained clean dining room, lobby, and service areas at all times
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Verified cash drawer against the day's receipts
Education
Bachelor of Arts History - United States History & Ancient History
California State University
05.2022
Skills
- Customer Service
- Transactions and Cash Handling
- Specials Promotion and Upselling
- Cool Under Pressure
- Conflict and Complaint Resolution
- Team Player
- Dining Room Cleaning and Upkeep
- Table Bussing
References
References Ryan Santa Cruz (Puesto Bar Manager) - (949)-887-7969
Lisa Farrell (Wedding Manager) - (818)-294-2455
Timeline
Server
Doherty's Irish Pub and Restaurant
08.2023 - 01.2024
Server/Support
Puesto
08.2022 - 07.2023
Wedding Server/ Assistant
Freelancer
08.2019 - 07.2023
Sales Associate
Big 5 Sporting Goods
02.2018 - 04.2022
Team Lead/ Trainer/ Team Member
Chick-fil-A
01.2016 - 10.2017
Bachelor of Arts History - United States History & Ancient History
California State University
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