Drew Polk
Jacksonville,FL
Summary
Dynamic leader with a proven track record within Property Management and Corporate America, enhancing community engagement and occupancy rates through innovative marketing and sustainability initiatives. Skilled in operations management and passionate relationship building, with the ability to excel in driving performance improvement and fostering cultural competency, achieving notable increases in resident retention and satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Director
Greystar Property Management
Jacksonville, FL
07.2023 - 08.2024
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Collaborated on development of first annual Wellness Resource Fair.
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Spearheaded sustainability initiatives within the community that reduced waste output.
- Collaborated with stakeholders to develop long-term strategic plans for the growth and improvement of the community.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Increased occupancy rate 50% with improved marketing and tenant relations strategies.
Community Director
First Communities Management
Jacksonville, FL & Orlando, FL
08.2021 - 06.2023
- Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
- Collaborated on development of first annual Wellness Resource Fair.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Increased occupancy rate 30% by addressing property issues that had seemed to be mismanaged along with tenant relations strategies.
Community Director
Allegiant-Carter Management
Jacksonville, FL
04.2020 - 08.2021
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Collaborated with stakeholders to develop long-term strategic plans for growth and improvement community improvements.
- Established robust social media presence for our community that attracted new residents.
- Enhanced resident retention rates through targeted programming and personalized outreach efforts.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Developed and implemented unique and engaging activities for residents.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Increased occupancy rate 40% with improved marketing and tenant relations strategies.
Assistant Community Director
Tribridge Residential
Jacksonville Beach, FL
06.2018 - 04.2020
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Processed and submitted invoices to corporate.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Improved communication between management and residents by implementing new channels such as social media updates and monthly newsletters.
- Collected rent and utilities for 350-unit property and maintained 2-3% delinquency rate.
Operations Team Manager
Convergys
Jacksonville, FL
01.2017 - 05.2018
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
Corporate Department Manager of Operations
Washington Mutual Bank (Merging With Chase Bank)
Jacksonville
07.2002 - 10.2016
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL05.2002
Skills
- Community Engagement
- Activity Planning
- Event Management
- Membership Growth
- Policy analysis
- Performance Improvement
- Cultural Competency
- Personnel Management
- Relationship Building
- Adaptability
- Staff Supervision
- Operations Management
Certification
- Residential Management Professional (RMP) - National Association of Residential Property Managers.
- Certified Leasing Professional (CLP) – Manufactured Housing Educational Institute.
- Fair Housing Certification- Various certifying bodies or state agencies.
- Florida Driver's License
Timeline
Community Director
Greystar Property Management
07.2023 - 08.2024
Community Director
First Communities Management
08.2021 - 06.2023
Community Director
Allegiant-Carter Management
04.2020 - 08.2021
Assistant Community Director
Tribridge Residential
06.2018 - 04.2020
Operations Team Manager
Convergys
01.2017 - 05.2018
Corporate Department Manager of Operations
Washington Mutual Bank (Merging With Chase Bank)
07.2002 - 10.2016
High School Diploma -
Sandalwood High School