Summary
Overview
Work History
Education
Skills
Timeline
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Drew Reyes

Fort Worth,TX

Summary

Motivated and personable professional with 5+ years of experience in administrative support, customer service, and healthcare environments. Recognized for strong interpersonal communication, organizational skills, and adaptability in fast-paced settings. Adept at multitasking, maintaining confidentiality, and delivering exceptional service with attention to detail.

Overview

6
6
years of professional experience

Work History

Front Desk Medical Receptionist

Kid Care Pediatrics
Keller, TX
02.2025 - Current
  • Greet and check in patients for appointments, ensuring accurate and complete intake
  • Answer multi-line phones, direct calls, and respond to inquiries professionally
  • Schedule patient appointments and update calendar systems
  • Verify insurance benefits and update patient demographics in EMR system
  • Maintain compliance with HIPAA regulations and protect patient confidentiality
  • Ensure essential forms are printed and readily available
  • Monitor and replenish office supplies to support clinic operations

Front Desk Medical Receptionist

TotalCare
Crowley, TX
04.2021 - 12.2022
  • Scheduled and confirmed patient appointments, managed walk-ins
  • Verified insurance eligibility and processed intake documentation
  • Managed patient billing and collections, balanced daily cash drawer
  • Maintained clinic inventory and upheld front desk presentation standards
  • Operated eClinicalWorks EMR system for data entry and document scanning

Front Desk Specialist

Seven Hills Pet Clinic
Loveland, OH
08.2019 - 01.2021
  • Scheduled appointments, processed payments, and managed client communication
  • Assisted in preparing prescriptions and approving online refills
  • Supported clinical procedures including pre- and post-op animal care
  • Balanced daily deposits and maintained accurate financial records
  • Ensured cleanliness and organization of the front office and clinical areas

Education

Pre-Nursing Coursework -

Wake Technical Community College
Raleigh, NC
05.2024

High School Diploma -

Abilene High School
Abilene, TX
06.2018

Skills

  • Medical Scheduling & Terminology
  • Insurance Verification & Billing
  • EMR Systems (eg, eClinicalWorks)
  • HIPAA Compliance
  • Appointment Coordination
  • Patient Communication & Service
  • Front Office Operations
  • Data Entry & Records Management
  • Time Management & Multitasking
  • Cash Handling & Payment Reconciliation
  • Adaptability & Problem Solving
  • Team Collaboration & Leadership
  • Strong Interpersonal Communication

Timeline

Front Desk Medical Receptionist

Kid Care Pediatrics
02.2025 - Current

Front Desk Medical Receptionist

TotalCare
04.2021 - 12.2022

Front Desk Specialist

Seven Hills Pet Clinic
08.2019 - 01.2021

Pre-Nursing Coursework -

Wake Technical Community College

High School Diploma -

Abilene High School

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