Drew Roberts
Cincinnati,OH
Summary
Talented Director with excellent operational knowledge and customer service skills. Specializing in creating a positive culture while building talent and producing excellent results in profitability and guest satisfaction. Experienced in building systems to consistently achieve challenging goals.
Overview
16
16
years of professional experience
Work History
Director of Operations
Grube Inc. Dba Buffalo Wild Wings
03.2022 - Current
- Oversees operations of 32 including sales initiatives, budgets, labor, COGs, food safety and marketing
- Direct supervisor to 4 regional managers
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Creates regional goals for food safety and training
- Developed a operational scorecard to rank performance of all restaurants
- Main point of contact for all HR related concerns and questions
- Developed a talent review program using the 9-Box system
- Successfully managed five remodels with average sales increase of 14.5%
- Leads talent development with managers of 8 newly acquired franchise locations
- Created talent pipeline and leadership development program for succession planning
Director of Brand Operations Performance
Buffalo Wild Wings
07.2018 - 02.2022
- Lead a team to effectively conduct evaluations of performance in company and Franchise owned restaurants in 48 states. Ensure high level of calibration and alignment among all Performance Managers to ensure restaurants are assessed in fair and consistent manner throughout system
- Partner with Regional Directors, District Managers and Field Training Managers on gaps in operations, cleanliness, food safety while focusing on ways to improve
- Create, build and manage internal evaluations including the Quality, Service and Cleanliness(QSC) audit, brand roll-outs, training and new restaurant openings
- Hold Regional meetings on market performance and trends while coaching on best practices including rollouts, new restaurant openings and overall performance
- Ensure all action plans are completed and approved in a timely manner by District Managers
- Manage food safety practices and Eco Sure auditing
- Manage schedules and travel for all Performance Managers
- Function as subject matter expert regarding all operations standards, systems, processes, and tools.
- Work closely with training department on operational gaps
- Establish, build, and maintain positive working relationships with company and franchise management teams and Franchisees of Record.
- Ensure the effective use of company resources, achievement of G&A budget, and adherence to company spending and travel policies.
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork with Chief Operating Officer and Divisional Vice Presidents.
District Manager
Buffalo Wild Wings
12.2012 - 07.2018
- Manages ongoing quality assurance and compliance efforts within restaurant. This includes ensuring safe working environment, compliance to RAS/SSA/SSF and Eco Sure standards, in addition to federal, state and local laws.
- Perform restaurant audits to ensure policies and procedures are followed for proper care and maintenance of equipment and facilities.
- Ensures that each GM upholds standards and reputation of BWW Brand, while
enhancing Guest and Team Member experience.
- Partner with TMS Business Partners to coach restaurant leaders on team member recruiting, development, performance management, and retention in order to ensure restaurant is properly staffed, turnover goals are met and succession planning is in place.
- Effectively and efficiently cascades information to General Managers so that company initiatives, programs and key focus areas are understood and executed
Provides guidance on effective restaurant visits ensuring that team, guest, quality of
operations and sales and profits are all part of each visit.
- Translates overall business strategy into day-to-day execution, providing coaching and feedback to management teams.
- Provides oversight of planning, preparation and performance analysis of all restaurant P &L’s in assigned area of responsibility.
- Utilizes data and provides direction to management teams to effectively engage with and retain Team Members and Managers in accordance with turnover goals.
- Builds organizational talent and bench strength by promoting development of internal leaders, as well as championing identification and attraction of high potential external candidates and supporting all hourly and MIT training programs.
- Ensures local restaurant marketing plans are in place for each restaurant.
Cultivates high performance and accountability culture while collaborating with all support roles and Home Office.
Training General Manager
Buffalo Wild Wings
10.2009 - 12.2012
Assistant General Manager
Buffalo Wild Wings
06.2007 - 10.2009
Education
Bachelor of Arts - Business Management
Kent State University
Kent, OH05.2003
Skills
- Senior leadership for 20 full service restaurants
- P&L management over $70m while increasing EBITDA
- Project management of building successful restaurant systems
- Building and maintaining a Food Safety culture in all locations
- Knowledgeable on HR systems, processes and adherence to labor laws
- Development of management teams for succession planning
- Creates a positive environment of all team members and guests
- Consistent communication with Field Leaders and Management on performance and goals
- New Store development, hiring, training and execution
- Ability to work with cross-functional teams in HR, Marketing, finance, training and executive level
- Solid relationships with corporate and franchise teams
Timeline
Director of Operations
Grube Inc. Dba Buffalo Wild Wings
03.2022 - Current
Director of Brand Operations Performance
Buffalo Wild Wings
07.2018 - 02.2022
District Manager
Buffalo Wild Wings
12.2012 - 07.2018
Training General Manager
Buffalo Wild Wings
10.2009 - 12.2012
Assistant General Manager
Buffalo Wild Wings
06.2007 - 10.2009
Bachelor of Arts - Business Management
Kent State University
Similar Profiles
Caroline ZierenbergCaroline Zierenberg
Restaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue PubRestaurant Hostess/Server at Buffalo Wild Wings, Voodoo Wings, Avenue Pub
Julia BieberJulia Bieber
Bartender/Server at Buffalo Wild WingsBartender/Server at Buffalo Wild Wings
Angela TranAngela Tran
Expo at Buffalo Wild WingsExpo at Buffalo Wild Wings