DREW RODRIGUEZ
Minneapolis,MN
Summary
Experienced service worker with a passion for providing exceptional customer service and creating high-quality coffee beverages and food. Strong knowledge of various food and drink service operations and a proven ability to follow health and safety guidelines while fostering a fun and friendly work environment.
Overview
7
7
years of professional experience
Work History
Barista
Spyhouse Coffee
11.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Lead
Wildflyer Coffee
11.2022 - 11.2023
- Experienced in creating high-quality, specialty coffee beverages and delivering exceptional customer service
- Proficient in operating espresso machines and extensive espresso knowledge (ie dialing in, cleaning, troubleshooting), and other coffee brewing methods
- Provided training and mentorship to youth experiencing housing instability, teaching them about coffee, but also hard and soft work skills
- Collaborating with teammates to ensure the balance of a healthy work environment while providing excellent service to guests.
Barista/Wait Staff/Line Cook
Un Dito
09.2021 - 11.2022
- Proficient in taking orders, delivering food and beverages to tables, and interacting with guests to ensure a positive customer experience
- Experience in food preparation, crafting alcoholic and cafe beverages, maintaining cleanliness and completing other FOH tasks
- Well-versed in handling large rushes of orders, with the ability to multitask in fast-paced environments.
Barista
Pow Wow Grounds
09.2020 - 10.2021
- Supplemented guests with a wide array of knowledge on coffee beverages, food items, merchandise and other services provided by the store
- Created positive and lasting relationships with guests and team members alike.
Shift Lead
Caribou Coffee
08.2017 - 07.2020
- Built extensive knowledge of each beverage the menu had to offer, and different ways to elevate each customer's experience even in a high volume store
- Effectively supervised and managed teams of different sizes at different locations, ensuring seamless customer service and fostering cohesive work environment.
Education
Associate of Arts Degree -
Saint Paul College
Saint Paul, MN06.2020
High School Diploma -
Highland Park Senior High School
Saint Paul, MN01.2017
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Adaptive and creative
- Empathy driven
Timeline
Barista
Spyhouse Coffee
11.2023 - Current
Shift Lead
Wildflyer Coffee
11.2022 - 11.2023
Barista/Wait Staff/Line Cook
Un Dito
09.2021 - 11.2022
Barista
Pow Wow Grounds
09.2020 - 10.2021
Shift Lead
Caribou Coffee
08.2017 - 07.2020
Associate of Arts Degree -
Saint Paul College
High School Diploma -
Highland Park Senior High School
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