Summary
Overview
Work History
Education
Skills
Timeline
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Drew Rogers

Royal Oak,MI

Summary

Versatile and results-driven professional with a proven track record, enhancing store performance through innovative design solutions and strong client relationships. Skilled in analytical thinking and effective communication, adept at multitasking and problem-solving to exceed client expectations and drive business success.

Overview

15
15
years of professional experience

Work History

Design Shop Leader

Serena & Lily
08.2022 - 03.2024
  • Created a welcoming environment for clients by maintaining a clean and organized store layout.
  • Managed daily operations, ensuring smooth functioning of all aspects of the design shop.
  • Collaborated with other design shop leaders to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Analyzed sales data to identify trends and make necessary inventory adjustments, preventing popular accessory and softgood items from selling out.
  • Provided valuable insights on area buying habits to help refine and improve the company's product offerings for design shop.
  • Rotated merchandise and displays to feature new products and promotions.

Interior Designer

Arhaus Furniture
01.2018 - 07.2022
  • Conducted home visits and in-store meetings with clients to gather necessary information for successful project execution.
  • Determined personalized needs, tastes and design preferences through thorough client consultations.
  • Built lasting connections with clients through the delivery of budget-conscious design solutions that upheld high standards of quality and design.
  • Curated a selection of materials, furniture, and accessories to achieve visually pleasing environments tailored to individual client specifications.
  • Produced detailed cost estimates and coordinated with design consultant to deliver budget-friendly solutions, when needed.
  • Designed floor plans, 3D perspective views, and design boards for review and presentation.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Ensured projects stayed on track by addressing unforeseen design obstacles without compromising excellence.
  • Increased store performance and revenue by delivering personalized design solutions that met the individual preferences and needs of client base, on a monthly basis.

Store Manager

Arhaus Furniture
04.2009 - 12.2017
  • Managed daily operations to ensure smooth functioning of the showroom, maintaining a clean, safe environment for clients and employees.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Addressed client complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Built strong team by recruiting motivated individuals and creating a collaborative workplace environment, resulting in enhanced store performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Created a positive work environment by developing strong relationships among team members through engaging in team-building activities and consistently recognizing individual accomplishments.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed team successfully in fast-paced environment through clear, proactive communication and positive feedback.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by collaborating with visual team and creating innovative merchandising displays and store layouts.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.

Education

Northern Michigan University
Marquette, MI

Skills

  • Strong Work Ethic
  • Attention to Detail
  • Problem-Solving
  • Adaptability and Flexibility
  • Effective Communication
  • Analytical Thinking
  • Multitasking

Timeline

Design Shop Leader

Serena & Lily
08.2022 - 03.2024

Interior Designer

Arhaus Furniture
01.2018 - 07.2022

Store Manager

Arhaus Furniture
04.2009 - 12.2017

Northern Michigan University

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Drew Rogers