Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Drew Roop

54521 Baypointe Dr

Summary

Customer-focused professional with extensive experience at First Fitness Gym, excelling in customer service and front desk management. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Experienced with performing regular maintenance and repairs on facility equipment. Utilizes strong troubleshooting skills to identify and resolve issues efficiently. Track record of maintaining safe and operational environments through preventive maintenance and teamwork.


Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

First Fitness Gym
11.2024 - 06.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Organized and maintained files and records to ensure up-to-date documentation.

Sales Associate

Herbology
10.2023 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Sales Associate

Dunham's Sports
11.2022 - 10.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Maintenance Crew Member

Insight Institute Of Neurosurgery & Neuroscience
05.2020 - 01.2022
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Fostered a positive work environment by providing training and guidance for junior crew members as needed.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Education

Ogemaw Heights High School
West Branch, MI

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Cash handling
  • Team collaboration
  • Cleaning procedures
  • Equipment maintenance
  • Excellent people skills
  • Flexible schedule

Certification

  • CPT - Certified Personal Trainer (ISSA)
  • First Aid/CPR Certified

Languages

English
Native or Bilingual

Interests

Bodybuilding, Nutrition/Health, Travel & Food

Timeline

Front Desk Receptionist

First Fitness Gym
11.2024 - 06.2025

Sales Associate

Herbology
10.2023 - 06.2025

Sales Associate

Dunham's Sports
11.2022 - 10.2023

Maintenance Crew Member

Insight Institute Of Neurosurgery & Neuroscience
05.2020 - 01.2022

Ogemaw Heights High School

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