Overview
Work History
Education
Skills
Timeline
Generic

drew shrock

kokomo,IN

Overview

27
27
years of professional experience

Work History

Owner

Advantage Outdoor Design
05.2000 - Current
  • Managed day-to-day business operations, including, landscape maintenance, installation and hardscape construction, structural & decorative retaining wall construction, turf maintenance & turf pest management, irrigation installation and service, excavating, demolition, new building construction & renovation, concrete construction, snow & ice management services, CDL class A qualified.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw & participated in daily operations, ensuring all tasks were completed accurately and efficiently by team members, managed and completed repairs & maintenance of equipment.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Interacted well with customers to build connections and nurture relationships.

Sales Associate

Plevna Implement Company
03.2012 - 04.2014
  • Handled sales and installation of agriculture technology equipment, including precision application and auto guidance systems.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Parts Specialist

Brad Howell Ford
01.1998 - 02.2000
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.

Education

Associate In Engineering Technology - Precision Machining

Ivy Tech Community College of Indiana
Indianapolis, IN

High School Diploma -

Eastern Howard Schools
Greentown, IN
06.2001

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Project management
  • Operations management
  • Business management
  • Project estimating
  • Staff management
  • Contract management
  • Bidding processes
  • Talent development
  • Design coordination
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership
  • Scheduling
  • Delegating work
  • Operations oversight

Timeline

Sales Associate

Plevna Implement Company
03.2012 - 04.2014

Owner

Advantage Outdoor Design
05.2000 - Current

Parts Specialist

Brad Howell Ford
01.1998 - 02.2000

Associate In Engineering Technology - Precision Machining

Ivy Tech Community College of Indiana

High School Diploma -

Eastern Howard Schools

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drew shrock