Drew Small
Mesa,Arizona
Summary
Accomplished Senior IT Associate with a proven track record at Dell Technologies (Contracted by Boeing) and CompuCom (Contracted by Target HQ), specializing in software development and incident management. Spearheaded major infrastructure upgrades and security enhancements, achieving significant improvements in application performance and user productivity. Proficient in fostering innovation and providing exceptional technical support, demonstrating both hard and soft skills essential for technological advancement. Detail-oriented, organized and meticulous employee. Enthusiastic team player ready to contribute to company success working solo or i a team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior IT Associate
Dell Technologies
04.2018 - 08.2023
- Optimized application performance through thorough testing, bug identification, and resolution efforts.
- Enhanced data security with implementation of encryption protocols and regular backup procedures.
- Developed custom software applications tailored to specific organizational objectives and user requirements.
- Evaluated emerging technologies for potential benefits or drawbacks in relation to existing infrastructure.
- Provided comprehensive technical support and training to end-users, fostering improved productivity levels.
- Played a key role in successful technology deployments, ensuring smooth transitions from legacy systems while minimizing disruption to daily operations.
- Led cross-departmental initiatives aimed at improving interconnectivity between systems for streamlined operations.
IT Associate
CompuCom
08.2014 - 01.2018
- Optimized application performance through thorough testing, bug identification, and resolution efforts.
- Spearheaded infrastructure upgrades, ensuring compatibility with evolving technology requirements.
- Provided comprehensive technical support and training to end-users, fostering improved productivity levels.
- Established IT policies and procedures, promoting adherence to industry best practices within the organization.
- Played a key role in successful technology deployments, ensuring smooth transitions from legacy systems while minimizing disruption to daily operations.
- Participated in regular brainstorming sessions with colleagues to encourage innovation within the department.
Skills
- Incident Management
- Hardware maintenance
- User Training
- Software Development
- Information Security
- System Analysis
- Remote Support
- Desktop support
- Ticket management
- Software Installation
- Ticket support system management
- Security Protocols
Certification
CompTia A+ Certification (2014)
Securities Certification (2014)
Network Certification (2014)
Multiple Dell product certifications
Timeline
Senior IT Associate
Dell Technologies
04.2018 - 08.2023
IT Associate
CompuCom
08.2014 - 01.2018