Drew Smarro
Cohoes,NY
Summary
Driven Operations Lead with a proven track record at Uncle Sam Lanes, enhancing team productivity and fostering employee engagement. Skilled in maintenance management and recognizing customer needs, I excel in procedure implementation and operational efficiency. Achieved significant improvements in compliance and customer satisfaction, demonstrating both leadership and technical prowess. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Operations Lead
Uncle Sam Lanes
01.2024 - Current
- Enhanced team productivity by providing ongoing training and development for new staff.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
- Oversaw problem resolution to address barriers to operational efficiency.
Driver, Warehouse Orders
Chris Coffee Service
03.2013 - 08.2023
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
Education
High School Diploma -
Cohoes High School
Cohoes, NY06.2002
Skills
- Maintenance Management
- Procedure Implementation
- Acknowledgment of customer needs
Timeline
Operations Lead
Uncle Sam Lanes
01.2024 - Current
Driver, Warehouse Orders
Chris Coffee Service
03.2013 - 08.2023
High School Diploma -
Cohoes High School
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