Drew Smith
Montgomery,TX
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer Firefighter
East Montgomery
12.2023 - Current
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Increased public awareness about fire safety through participation in community events and media interviews.
Service Technician
SSC
05.2021 - 07.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Server
Monty's Lighthouse
08.2019 - 02.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Montgomery High School
Montgomery, TX07.2017
Skills
- Conflict Resolution
- Interpersonal Skills
- Critical Thinking
- Attention to Detail
- Decision Making
Certification
- First Aid/CPR Certified
Timeline
Volunteer Firefighter
East Montgomery
12.2023 - Current
Service Technician
SSC
05.2021 - 07.2023
Server
Monty's Lighthouse
08.2019 - 02.2021
High School Diploma -
Montgomery High School