Drew Taylor
Software Developer/Customer Support Consultant
Cincinnati,OH
Summary
Detail-oriented and organized professional with a strong commitment to excellence. Proven ability to collaborate effectively within teams while driving projects to successful completion. Eager to leverage skills and enthusiasm to contribute meaningfully to organizational goals and enhance overall productivity. A proactive approach ensures a focus on quality and efficiency in every task.
Overview
5
5
years of professional experience
Work History
Software Engineer/Customer Support Consultant
It Xcel Consulting
West Chester, OH
10.2025 - Current
- Troubleshoot and fix customer order portals.
- Answer emails and calls for customer inventory and orders.
- Update customer's inventory for automation orders.
- Assist in onboarding customers to automated ordering programs for supplies.
Electromechanical Technician
Advanced Testing Laboratory, ATL
Blue Ash, Ohio
08.2024 - 10.2025
- Perform structural, functional, and metrology evaluations using Instron/MTS and other test equipment.
- Operate Tensile/Compression testing equipment, automation & electronics testing equipment.
- Use oscilloscopes, function generators, digital multi-meters, Statistical software (e.g.: Minitab), and other test equipment for electrical measurements.
- Collaborate with other team members to summarize data in a report format relaying test details to appropriate personnel in a timely and accurate manner.
- Contribute to planning of studies, conducting, and performing experiments.
Operations Manager
Just Candy
Fairfield, OH
04.2024 - 06.2024
- Analyzed data trends to identify potential bottlenecks in operations workflow.
- Facilitated smooth collaboration between departments through clear communication channels.
- Tracked hundreds of orders daily from start to finish, to ensure orders shipped on time.
- Supported and empowered employees by optimizing their workloads and time to complete orders.
Software Development Engineer(Last Mile Logistics)
Amazon
Seattle, Washington
01.2022 - 08.2023
- Designed and created 10+ web applications using React, Typescript and JavaScript that were used worldwide
- Ensured application's ability to interact with 13+ APIs and databases
- Performed 150+ quality assurance and integration testing for completed projects ahead of deployment
- Researched, designed and implemented 5+ modules for identification, extraction, analysis, and retrieval.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Software Development Engineer Intern
Amazon
Seattle, Washington
08.2021 - 01.2022
- Built databases of fulfillment centers delivery information from varies regions and countries.
- Resolved issues related to API design and front-end UI engineering.
- Assisted internal teams in diagnosing and debugging production issues.
- Worked on 3 new products and updated functionality of existing software systems.
- Trained with Senior Engineers in specifications, design, coding, testing and maintenance.
- Participated in entire software development cycle from start-up specifications to rollout of final product.
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT 05.2001 -
Certificate - Google UX Design
Google On Coursera
Online03.2024
Certificate - Software Engineer
Ada Developers Academy
Seattle, WA01.2022
Bachelor of Science - Physics
Fisk University
Nashville, TN05.2019
Skills
- Software Development
- Programming
- Testing and bugging
- Data extraction and synchronization
- Workflow Optimization
- Organizational Management
- Production
- Assignment Delegation
Timeline
Software Engineer/Customer Support Consultant
It Xcel Consulting
10.2025 - Current
Electromechanical Technician
Advanced Testing Laboratory, ATL
08.2024 - 10.2025
Operations Manager
Just Candy
04.2024 - 06.2024
Software Development Engineer(Last Mile Logistics)
Amazon
01.2022 - 08.2023
Software Development Engineer Intern
Amazon
08.2021 - 01.2022
Bachelor of Science - Computer Science
Western Governors University
05.2001 -
Certificate - Google UX Design
Google On Coursera
Certificate - Software Engineer
Ada Developers Academy
Bachelor of Science - Physics
Fisk University