Drew Tyler
Lexington,SC
Summary
Experienced Leader with a demonstrated history of working in the plastics industry. Skilled in Customer Service,
Sales, Coaching, Organizational Development, Medical Devices, Strategic Planning, Design of Training Programs,
Lean Six Sigma, Continuous Improvement, and Developing People. Strong operations professional with a
Bachelor of Arts (BA) focused in History/Teacher Education from Kean University.
Overview
31
31
years of professional experience
Work History
Corporate Continuous Improvement Manager
Zeus
02.2023 - Current
- Results driven focus on building and sustaining a culture of continuous improvement corporate wide
- Managing continuous improvement initiatives across multiple locations
- Develop training programs in multiple disciplines and across functional areas
- Evaluated the effectiveness of implemented process improvements against established benchmarks, refining strategies as necessary to achieve desired results.
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Managed multiple projects simultaneously, ensuring timely completion while adhering to budget constraints.
- Increased employee productivity by leading training initiatives on lean methodologies and best practices.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in cost savings and increased quality.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Coached team members on effective problem-solving techniques, empowering them to drive improvements independently.
- Implemented standard work procedures across departments, enhancing consistency in operations and reducing variability in output quality.
- Championed a culture of continuous improvement within the organization, fostering a focus on innovation and excellence.
Business Excellence Manager
Zeus
01.2011 - 02.2023
- Years 2 months)
- Focused on continuous improvement, internal Lean Six Sigma training, project mentor, Business
- Process Management
- Drove projects to increase customer satisfaction
- Developed training curriculums for sales, operations, and quality
- Managed communications surrounding business excellence initiatives throughout the organization.
- Conducted root cause analysis on identified areas of concern, developing targeted action plans for resolution.
- Established strong relationships with stakeholders at all organizational levels to facilitate collaboration on major projects.
- Implemented Lean Six Sigma methodologies, resulting in significant improvements in product quality and customer satisfaction.
- Served as project lead for multiple high-impact initiatives, consistently delivering results within scope, schedule, and budget constraints.
- Organized training programs to increase employee knowledge and skills in process improvement techniques.
- Collaborated with senior leadership to define strategic goals, aligning business excellence efforts with overall company vision.
- Reviewed existing policies and procedures, recommending updates to enhance efficiency and effectiveness.
- Delivered presentations on project outcomes to executive leadership, effectively showcasing the impact of implemented improvements on overall business performance.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Corporate Accounts Manager, Division Manager
Zeus
01.2008 - 12.2010
- Managed team of 5 in the Corporate Accounts Division
- Focus on sales growth, team building, continuous improvement
- Developed several team members, attaining leadership positions
- Latin America
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Streamlined account management processes for better organization and time management.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Monitored industry trends to inform account strategy adjustments for maximum effectiveness.
- Reduced churn rate by proactively identifying at-risk accounts and implementing retention strategies.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Developed comprehensive financial reports for stakeholders, ensuring transparency and informed decisionmaking.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Enhanced employee performance with comprehensive training programs and ongoing professional development opportunities.
Medical Divison Supervisor
Zeus
01.2006 - 12.2008
- Developed and managed brand new Latin America Sales Division
- Led a team of 6 developing and maintaining accounts in the Latin America region
- Developing team as future leaders
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Technical Account Manager
Drew Tyler
04.2003 - 12.2006
- Page 1
- Supervised team of 6 in the medical sales department, west division
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation to changing market conditions.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Expanded existing client base through strategic upselling tactics and creating new business opportunities.
technical account manager
Zeus
03.2002 - 03.2003
- Handling the southern California, Minnesota, and South Florida territories
HS Social Studies Teacher
Roxbury Twp Board of Education
Succasunna, NJ
01.1994 - 03.2002
- World Cultures, American History, Psychology, Political & Legal Studies
- Coached Football, Wrestling, and Baseball
- Led or assisted state championship teams in all three sports.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
2024 55029 Lead Auditor ISO 13485:2016 - Oriel STAT A MATRIX Lead Auditor ISO 9001:2015 - AQS - Advanced Quality Solutions -
Feb 2018
Bachelor of Arts - History/Teacher Education
Kean University
Union, NJ12.1992
Certifications Lean Six Sigma Master Black Belt - Johnson & Johnson Lean Practitioner - Oriel STAT A MATRIX Certified Manager of Quality/Organizational Excellence - ASQ - World Headquarters -
Roxbury High School
1987
Skills
- Talent Development
- Leadership
- 6S
- Waste Reduction
- PDCA Cycle
- SMED
- Value Stream
- Mapping
- DMAIC
- Employee Training
- Coaching
- Drew Tyler - page 2
Timeline
Corporate Continuous Improvement Manager
Zeus
02.2023 - Current
Business Excellence Manager
Zeus
01.2011 - 02.2023
Corporate Accounts Manager, Division Manager
Zeus
01.2008 - 12.2010
Medical Divison Supervisor
Zeus
01.2006 - 12.2008
Technical Account Manager
Drew Tyler
04.2003 - 12.2006
technical account manager
Zeus
03.2002 - 03.2003
HS Social Studies Teacher
Roxbury Twp Board of Education
01.1994 - 03.2002
2024 55029 Lead Auditor ISO 13485:2016 - Oriel STAT A MATRIX Lead Auditor ISO 9001:2015 - AQS - Advanced Quality Solutions -
Bachelor of Arts - History/Teacher Education
Kean University
Certifications Lean Six Sigma Master Black Belt - Johnson & Johnson Lean Practitioner - Oriel STAT A MATRIX Certified Manager of Quality/Organizational Excellence - ASQ - World Headquarters -
Roxbury High School
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