Drew Underwood
Seattle,WA
Summary
My name is Drew Underwood, and while working so often at such a young age, I have evolved into a kind individual with an understanding for customers and their desires, and have developed the ability to resolve any customer-related issues in a fast-paced setting. Additionally, I have became a collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture, documented strengths in building, and maintained relationships with a diverse range of co-workers. Overall, I am most proud of my abilities to handle cash and food properly and safely, solve customer conflict issues in a timely manner, and develop a team that is strong and hard-working like I am.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's
01.2021 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced shortages by holding staff accountable for excessive food waste and conducting shift inventories.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
Fast Food Crew Member
McDonald's
08.2020 - 12.2020
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
High School Diploma -
George Washington University Online High School
Washington D.C06.2023
Skills
- Marketing
- Performance Management
- Policy Implementation
- Workforce Management
- Staff Development
- Time Management
- Team Leadership
- Complex Problem-Solving
- Verbal and Written Communication
- Expectation Setting
- Performance Evaluations
- Complaint Resolution
Timeline
Manager
McDonald's
01.2021 - 11.2023
Fast Food Crew Member
McDonald's
08.2020 - 12.2020
High School Diploma -
George Washington University Online High School