Drew Valadez
Santa Clara,CA
Summary
A hardworking and productive Bakery Specialist bringing a 10-year background in customer service marked by sales and administrative excellence. A detail-oriented professional with a strong background in purchasing, vendor management, and inventory control. A proven track record of identifying cost savings opportunities and developing and executing strategies to maximize sales and profits. Considered a valuable asset to any team with a willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Bakery Order Writer(Buyer/Inventory Replenishment)
Whole Foods Market
01.2022 - Current
- Replenished bakery goods through proper purchasing procedures and inventory management.
- Regularly monitored open POs and processed credit requests to keep up with outstanding orders, deliveries, invoices, or payments, and followed up with vendors as needed.
- Ensured correct and accurate signage for sales floor to increase customer awareness and bring in more traffic.
- Built planograms for merchandising displays to help maximize sales
- Restocked retail items while maintaining a tidy and organized store environment to comply with cleanliness standards.
- Used product knowledge while providing excellent customer service to help drive sales.
Clerk/Bakery Manager
Sprouts Farmers Market
09.2020 - 01.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Enforced compliance with food safety standards with proper food storage, sanitation, and labeling.
- Maintained and controlled inventory of baked goods through proper ordering procedures, production, and Fresh Item Management(FIM).
- Managed all baking operations professionally and handled all problems confidently.
- Demonstrated leadership as a trainer to all new bakery team members on successful strategies to meet operational and sales targets.
Cocktail Waitress
Hotel Valencia Group
08.2019 - 03.2020
- Greeted new customers, discussed specials, answered customers' questions, recommended items, and took food/drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payments for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled multiple tables and tasks in an efficient manner, including cleaning and clearing of tables in lounge areas.
Server
Straits, Chris Yeo Group
09.2018 - 12.2019
- Greeted customers with a warm welcome and cultivated relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs while utilizing upselling techniques
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized slow periods to do side work including polishing glassware and silverware, folding dining room napkins, restocking supplies, and maintaining overall cleanliness.
Server/Bartender
Roots & Rye, Chris Yeo Group
04.2016 - 09.2018
- Greeted and seated customers in a friendly manner.
- Prepared cocktails, cocktail garnishes, beer, wine, and spirits for customers at the bar and dining areas.
- Took food orders from guests and recommended beverage pairings to go along with their meals.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Monitored cash registers and collected payments for drinks and food through a POS system.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
Team Member
Chipotle Mexican Grill
08.2015 - 04.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payments for order totals.
Courtesy Clerk
Safeway
06.2015 - 09.2015
- Assisted in the quick and efficient checkout service for customers by helping to unload grocery items onto check stands, bagging groceries, and providing carry-out services.
- Maintained a clean and tidy checkout area to optimize service delivery.
- Returned unwanted items to the correct store locations and restocked shelves.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Team Manager
Mike Allen Sports
11.2014 - 03.2015
- Timed practices, kept track of player statistics, recorded scorebook during games, filmed each game, etc.
- Coordinated team collaboration to share ideas and build best practices.
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Education
AA - Psychology
San Jose City College
San Jose, CAHigh School Diploma -
Gunderson High School
622 Gaundabert Ln, San Jose, CA 9513606.2015
Skills
- Ability to write clearly, punctually, and grammatically correct
- Flexibility in a variety of challenging environments
- Ability to work in a fast-paced, intense environment smoothly
- Ability to work well in diverse teams by understanding the needs of my peers
- Experience in Micros POS system, PC, and Macintosh computers
- Proficient in Photoshop, Microsoft Word, Microsoft Excel, and other Internet Applications
- Dependable and highly self-motivated with excellent customer service and problem-solving skills
- A quick learner who is eager to further my knowledge and skills
Additional Information
References Available Upon Request
Timeline
Bakery Order Writer(Buyer/Inventory Replenishment)
Whole Foods Market
01.2022 - Current
Clerk/Bakery Manager
Sprouts Farmers Market
09.2020 - 01.2022
Cocktail Waitress
Hotel Valencia Group
08.2019 - 03.2020
Server
Straits, Chris Yeo Group
09.2018 - 12.2019
Server/Bartender
Roots & Rye, Chris Yeo Group
04.2016 - 09.2018
Team Member
Chipotle Mexican Grill
08.2015 - 04.2016
Courtesy Clerk
Safeway
06.2015 - 09.2015
Team Manager
Mike Allen Sports
11.2014 - 03.2015
AA - Psychology
San Jose City College
High School Diploma -
Gunderson High School
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