Drew Vallejo
Bakersfield,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart, excelling in loss prevention and customer service. Proven ability to enhance store security through effective incident reporting and asset recovery strategies. Strong observational skills and a commitment to safety protocols foster a secure shopping environment while promoting customer satisfaction.
Overview
9
9
years of professional experience
Work History
Asset Protection Customer Host
Walmart
01.2022 - 09.2025
- Trained staff on effective loss prevention techniques and emergency response procedures.
- Analyzed incident reports to identify trends and recommend improvements for future prevention efforts.
- Managed access control for employees entering restricted areas, preventing unauthorized access that could compromise company assets.
- Participated in regular training sessions to stay up-to-date on industry best practices and emerging trends in retail security.
- Collaborated with fellow team members to ensure all areas of the store were monitored effectively for suspicious activity.
- Wrote reports outlining activities and results.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Patrolled store departments to check for suspicious activities.
- Kept patrons and employees safe and from criminal activity.
- Monitored customer interactions to ensure compliance with safety protocols and store policies.
- Collaborated with team members to enhance customer service experience while ensuring asset protection.
- Engaged with customers to foster a positive shopping environment while maintaining vigilance for suspicious activity.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Supported loss prevention efforts by identifying trends in theft and reporting findings to management for further action.
Cart Attendant
Walmart
01.2022 - 09.2025
- Collaborated with team members to streamline cart collection processes.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Collected carts left in parking areas and returned to retail stores.
- Promoted a positive shopping experience through friendly interactions and assistance with customer needs.
- Provided excellent customer service by assisting shoppers with locating items, answering questions, and offering directions within the store.
- Utilized company-provided equipment safely and effectively while performing daily tasks such as cart retrieval or transport.
- Adhered consistently to store policies on safety measures like wearing reflective gear while working outdoors.
- Collaborated with team members to maintain clean, safe, and presentable store premises at all times.
- Contributed to increased efficiency during high-volume periods by responding promptly to requests for additional carts from management or team members.
- Cleaned carts and repaired broken or damaged parts.
- Ensured proper sanitization of carts during the COVID-19 pandemic, prioritizing health and safety measures for both customers and employees.
- Promoted positive store image, engaging with customers in friendly and helpful manner.
- Ensured clean and safe parking lot by regularly collecting carts, reducing potential hazards.
- Increased availability of carts for customers by quickly responding to peak shopping times.
Bakery Worker
Walmart
09.2016 - 10.2021
- Assisted in mixing, kneading, and shaping dough for various baked goods.
- Maintained cleanliness and organization of workstations to ensure safe food preparation.
- Learned proper operation of ovens and baking equipment to produce high-quality products.
- Followed recipes accurately to ensure consistency in product quality and presentation.
- Supported inventory management by restocking supplies as needed during shifts.
- Collaborated with team members to meet production deadlines and maintain workflow efficiency.
- Participated in training sessions to enhance knowledge of food safety regulations and best practices.
- Provided exceptional customer service by assisting with order fulfillment and special requests.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Hardware Associate
Walmart
09.2016 - 10.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and system updates.
- Operated equipment for stocking shelves and organizing merchandise efficiently.
- Collaborated with team members to ensure timely restocking of popular items.
- Implemented safety protocols, reducing workplace hazards during daily operations.
- Trained new associates on operational procedures and customer service standards.
- Utilized point-of-sale systems for processing transactions accurately and efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize store operations and improve overall efficiency.
- Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Managed stock levels effectively, preventing overstocking or shortages while maintaining optimum product availability.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
- Spearheaded efforts to reduce shrinkage through diligent inventory control and loss prevention measures.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cart Attendant
Walmart
09.2016 - 10.2020
- Collected and organized shopping carts to ensure a tidy store environment.
- Assisted customers with cart retrieval, enhancing shopping experience.
- Maintained cleanliness of cart area, promoting safety and accessibility.
- Monitored inventory levels of carts, reporting shortages as needed.
- Supported store operations by efficiently managing cart flow during peak hours.
- Adapted quickly to changing weather conditions while performing outdoor duties.
- Executed daily tasks with attention to detail, ensuring operational efficiency.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
- Removed broken and unserviceable carts from inventory for repair.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Maintained an organized cart retrieval system to ensure consistent availability for customers during peak hours.
- Enhanced store appearance by regularly cleaning and maintaining cart storage areas and entryways.
- Demonstrated strong attention to detail when inspecting carts for potential hazards or damage before returning them to circulation.
Asset Protection Customer Host
Walmart
09.2016 - 10.2020
- Monitored customer interactions to ensure compliance with safety protocols and store policies.
- Assisted in implementing loss prevention strategies to minimize theft and inventory shrinkage.
- Conducted regular audits of merchandise displays to maintain security standards and prevent loss.
- Collaborated with team members to enhance customer service experience while ensuring asset protection.
- Engaged with customers to foster a positive shopping environment while maintaining vigilance for suspicious activity.
- Reduced inventory shrinkage by performing thorough audits and implementing theft-prevention strategies.
- Educated staff on asset protection policies and procedures, promoting a culture of vigilance throughout the store.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Supported loss prevention efforts by identifying trends in theft and reporting findings to management for further action.
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
- Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
- Assisted in the implementation of store-wide security initiatives, helping to create a more secure shopping experience for both customers and employees.
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
- Ensured accurate record-keeping by logging daily activities, incidents, and observations in the asset protection logbook.
- Improved customer safety by promptly addressing potential hazards and ensuring proper signage was in place.
- Conducted routine equipment checks on security devices such as cameras, alarms, radios, ensuring optimal functionality at all times.
- Utilized strong interpersonal skills to de-escalate tense situations between customers and staff, maintaining a safe and welcoming environment for all.
- Controlled reduction of loss inventory by protecting company assets.
- Utilized various hand and power tools to secure premises and increase protection.
Education
High School Diploma -
Highland Highschool
Bakersfield, CA05.2015
Skills
- Strong observational skills
- Patience and empathy
- Assertiveness and confidence
- Integrity and honesty
- Self-motivation and initiative
- Fire safety
- Workplace safety compliance
- Professionalism and courtesy
- Stress tolerance and resilience
- Organized and detail oriented
- Public relations
- Security protocols
- De-escalation techniques
- Ethical conduct awareness
- Loss prevention expertise
- Asset recovery strategies
- Merchandise protection techniques
- Incident reporting proficiency
- Inventory control methods
- Cash handling experience
- Detail-oriented
- Customer support
- Inventory control
- Incident reporting
- Team Training
- Inventory management
- Front-end monitoring
- Package inspection
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Team leadership
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Professional ethics
- Safety protocols
- Task prioritization
- Self motivation
Timeline
Asset Protection Customer Host
Walmart
01.2022 - 09.2025
Cart Attendant
Walmart
01.2022 - 09.2025
Bakery Worker
Walmart
09.2016 - 10.2021
Hardware Associate
Walmart
09.2016 - 10.2020
Cart Attendant
Walmart
09.2016 - 10.2020
Asset Protection Customer Host
Walmart
09.2016 - 10.2020
High School Diploma -
Highland Highschool