Drew Vigorito

● Provided visible leadership to department managers

● Ensured departments are hiring, training and managing staff properly

● Supervised and coordinated activities of the nightclub and honky-tonk to ensure the club is running efficiently, safely and profitably

● Directed marketing team to promote successful events and activations

● Worked directly with managing partners to strategize on new revenue streams, entertainment ideas, and event business

● Managed assigned operational functions within the venue to ensure consistent with the strategic plan and vision

● Managed and monitored fiscal budget and operations of the venue as well as the marketing strategies to produce both short-term and long-term profitability

● Managed the delivery and measurement of guest service within the venue consistent with the company's core service standards and brand attributes

● Provided input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs

● Directly managed all responsibilities for each department which included: hiring of new team members, promotions, creating a work environment that promotes teamwork, performance feedback, discipline, recognition, and termination

● Ensured compliance with all local, state and federal laws and regulations

• Ensured the growth and profitability of property revenue driven through high value guests
• Successfully created and executed the annual budget and business plan for 2023 to ensure departments year over year increased growth by 6%
• Devised and executed strategies and programs to increase revenue and new clients, utilizing all supporting departments in a profitable way
• Interviewed, hired, trained, evaluated, and coached all VIP staff, including hosts, cocktail servers, door hostess and security
• Developed and managed all memos, policies, procedures, training manuals, and operations manuals for VIP Services department
• Curated, maintained, and supported vendor relationships and partnership to ensure competitive menu offerings and partnership relationship within the organization

• Design and implement comprehensive strategies following industry best practices to create and oversee team goals and increase productivity
• Directed day-to-day operations by spearheading implementation of short-term strategies to achieve business plan and profitability goals
• Manage and control department expenditure, staying within agreed budgets and increasing year over year sales by 25% and profitability by 35%
• Direct and administer daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Monitored month-end reports and provide feedback to Executive Committee and ownership by work closely with GM and Corporate on all aspects of the nightlife operation including programming, bookings, managing promoters and marketing, hiring personnel while always considering ways to increase financial performance

• Directly responsible for managing all Front of House labor and accurately processing
• Driving and managing all food and liquor sales in a competitive market by partnering with vendors to negotiate pricing, inventory, and products
• Ensuring accurate and correct staff were in place which included recruiting, interviewing, and hiring all new employees
• In partnership with corporate team, implemented all marketing strategies to ensure we were capitalizing on current trends and events as a location and as a brand
• Maintained, coded all invoices to ensure accurate quarterly reporting on P&Ls and budgets were managed appropriately

• Maintain a strong relationship with client portfolio by developing knowledge of their HR Needs
• Inform, educate, and train staff and leaders on HR compliance, policies and procedures
• Assist clients with resolution to employee issues, including compliance, hiring and performance management
• Manage all HR Information Systems, including collaborating with internal teams to integrate information across all platforms
• Set strategy for and administer payroll, benefits, and performance management programs

• Reviewed human resources paperwork for accuracy and completeness.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Maintained human resources information system and kept employee files up to date and accurate.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported employee relations, cultivating retention with welcoming and inclusive work culture.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Monitored staff performance and provided feedback and guidance.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Prepared reports on guest satisfaction levels and other metrics.