Drew Vigorito
Fort Lauderdale
Summary
Operations executive with 10+ years leading high-volume, multi-unit, consumer-facing operations generating up to $29M annually. Proven success managing large teams, owning P&L, optimizing systems, reducing costs, and scaling performance across complex environments. Known for building strong leaders, implementing repeatable processes, and driving sustainable revenue growth.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Tin Roof
Fort Lauderdale
06.2025 - Current
- Lead daily operations for a multi-level, high-volume consumer-facing operation with integrated food and beverage programs.
- Oversee FOH, BOH, and support teams to ensure consistent execution, service standards, and operational efficiency.
- Manage labor planning, scheduling, inventory systems, and compliance processes.
- Execute customer engagement and revenue-driving initiatives aligned with brand and operational goals.
- Train, onboard, and develop team members to support performance, culture, and retention.
General Manager of Operations
Friends in Low Places
Nashville
10.2023 - 03.2025
- Directed operations for a multi-unit entertainment-driven business generating $28M annually.
- Led 150+ employees across multiple departments, driving strong performance and retention.
- Built scalable operational infrastructure including SOPs, training systems, and service standards.
- Reduced operating costs by $20K in six months through improved inventory controls and vendor negotiations.
- Implemented traffic-driving strategies that resulted in consistent sell-out periods and sustained revenue growth.
Director of VIP Services
TC Restaurant Group
Nashville
01.2022 - 11.2023
- Oversaw premium service operations across three high-volume locations, increasing customer retention by 25%.
- Implemented service protocols supporting 6% year-over-year revenue growth.
- Managed vendor relationships and negotiations, achieving an 8% reduction in operating costs.
- Led and developed a team of 30+ employees, ensuring consistent performance and service standards.
Assistant General Manager
Dierks Bentley's Whiskey Row
Nashville
01.2018 - 01.2022
- Managed operations for a flagship location generating $29M annually.
- Reduced waste by $50K annually through operational efficiencies and process improvements.
- Improved customer satisfaction by 18% through elevated service programs and staff training.
- Partnered with corporate leadership to support brand-wide systems and operational initiatives.
HR Coordinator /Senior Compensation Analyst
Banner Health
Phoenix
01.2014 - 01.2018
- Managed HRIS and compensation data for 1,000+ employees.
- Supported compensation strategy, incentive programs, and workforce analytics.
- Facilitated HR trainings, reducing compliance-related errors by 30%.
Education
Organizational Leadership
Arizona State University
Tempe, AZSkills
- Multi-Unit Operations Leadership
- P&L Ownership & Financial Controls
- Process & Systems Optimization
- Workforce Planning & Labor Management
- Training & Performance Management
- Cost Reduction & Vendor Negotiation
- Customer Experience Strategy
- Cross-Functional Leadership
Timeline
Assistant General Manager
Tin Roof
06.2025 - Current
General Manager of Operations
Friends in Low Places
10.2023 - 03.2025
Director of VIP Services
TC Restaurant Group
01.2022 - 11.2023
Assistant General Manager
Dierks Bentley's Whiskey Row
01.2018 - 01.2022
HR Coordinator /Senior Compensation Analyst
Banner Health
01.2014 - 01.2018
Organizational Leadership
Arizona State University