Guest services professional with preparation and experience for leadership roles. Proven track record in enhancing customer satisfaction, and leading teams to success. Strong focus on collaboration, adaptability, and achieving results. Adept in conflict resolution, effective communication, and maintaining high standards in dynamic environments.
assists management team with supervising the front desk. Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.
Additionally I have been assisting current front desk AGM with