Summary
Overview
Work History
Education
Skills
Timeline
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Drew Welch

Gainesville,FL

Summary


Guest services professional with preparation and experience for leadership roles. Proven track record in enhancing customer satisfaction, and leading teams to success. Strong focus on collaboration, adaptability, and achieving results. Adept in conflict resolution, effective communication, and maintaining high standards in dynamic environments.

Overview

22
22
years of professional experience

Work History

Guest Service Supervisor

Drury Hotels
07.2022 - Current

assists management team with supervising the front desk. Ensures Drury Hotels’ policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

Additionally I have been assisting current front desk AGM with

  • creating weekly team member schedules
  • completing CMR
  • billing AR accounts
  • running MOD shifts
  • interviewing applicants for new hires
  • being point of contact for certain AR accounts
  • printing out BEO's, setting up groups and meeting spaces

    Also received a challenge coin and was recognized by the hospitality council for my excellence in customer service.


Pool Service Manager

H2Oasis
06.2013 - 07.2022
  • Bid all new jobs and quoted prices for repairs
  • Picked up and installed any parts that needed to be replaced
  • Organized daily routes to ensure efficiency, and proper time management.
  • Interviewed applicants and hired new service techs.
  • Trained all new service techs
  • Cleaned pools and made sure all chemicals were good
  • Inspect all equipment to make sure everything is running properly and there's no leaks


Customer Service Representative

Publix Supermarkets Store
03.2005 - 06.2013
  • Made sure all employees were taking breaks, and leaving on time
  • Processing any returns customers had
  • Making sure all cash drawers were accounted for and not missing significant amounts of cash
  • Order products and talk to reps to bring in new products
  • Provide premier customer service to each and every customer
  • Trained in many departments and would help out when needed
  • waxed and stripped floors

Shift Supervisor

Dominoes Pizza
10.2002 - 03.2005
  • Trained new employees and delegated daily tasks and responsibilities.
  • Open/Close the store
  • Managed cash handling procedures, maintaining accuracy in financial transactions and making bank deposit at the end of the night
  • Enforced company policies and regulations with employees.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Answered phones and took orders
  • Made pizza
  • Dispatched drivers
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Education

High School Diploma -

Manatee High School
Bradenton, FL
06-2004

Skills

  • Team Management
  • Exceptional communication
  • Delegation and Supervision
  • Strong people skills
  • Excellent problem solving

Timeline

Guest Service Supervisor

Drury Hotels
07.2022 - Current

Pool Service Manager

H2Oasis
06.2013 - 07.2022

Customer Service Representative

Publix Supermarkets Store
03.2005 - 06.2013

Shift Supervisor

Dominoes Pizza
10.2002 - 03.2005

High School Diploma -

Manatee High School
Drew Welch