Drew Williams

• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Grew sales and boosted profits by 10% within the first 6 months of employment.
• Oversee all departments within facility. This includes:

-Yoga

-Team training

-Personal training

-Spa

-Weight loss

• Tracked membership sales daily to ensure goals were met
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
• Calculated charges, issued table checks and collected payments from customers
• Addressed complaints to kitchen staff and served replacement items
• Presented menus to patrons to answer questions about offered items and make suitable recommendations
• Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.

• Managed and motivated employees to be productive and engaged in work.
• Encouraged and coached associates on how to increase sales.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Recruited and hired qualified candidates to fill
  open positions.
• Assessed, optimized and elevated operations to
  target current and expected demands.
• Maximized performance by monitoring daily activities and mentoring team members.
• Supervised and trained customer service team
  members to provide exceptional service, driving
  retention and satisfaction
• Completed thorough opening, closing and shift
  change functions to maintain operational
  standards each day
• Promoted employee safety awareness based on
  understanding of regulatory mandates and
  organizational best practices
• Assigned tasks to associates to fit skill levels and
  maximize team performance
• Greeted and encouraged feedback from
  customers to implement in-store operational
  changes.

• Kept watch over swimmers to respond quickly to distress situations
• Monitored behaviors for safety violations and took steps to prevent further violations
• Completed routine safety training and instructed all patrons to follow safety rules
• Maintained strong proficiency in CPR, First Aid and Emergency rescue techniques to provide optimal support to individuals in distress
• Alerted patrons to immediate storm conditions by directing them to exit water immediately
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Built long-lasting relationships with customers.
• Checked on guests to verify satisfaction with
  meals and suggested additional items to
  increase restaurant sales.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
• Maintained knowledge of menu items,
  garnishes, ingredients and preparation methods
  to assist guests with menu selection
• Collaborated with host, bus person and cook to
  serve up food and beverage options.

• Operated register for cash and credit card transactions with excellent accuracy levels.
• Increased sales by offering advice on purchases and promoting additional products.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of clothing items.
• Helped customers find specific products, answered questions and offered product advice
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
• Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.