Drew Yang
Arcadia,CA
Summary
Dedicated crisis counselor skilled in crisis intervention and healthcare administration. Experienced in providing compassionate support, managing patient data, and enhancing clinic workflow through effective communication and appointment scheduling.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Crisis Counselor
Crisis Text Line
06.2026 - Current
- Delivered 24/7 text-based crisis support to individuals facing acute emotional distress, depression, anxiety, and suicidal ideation, fostering safety and emotional stabilization.
- Collaborated with supervisors to assess safety risks and actively co-create collaborative safety plans for texters in imminent danger.
- Maintained strict confidentiality and documented interaction notes accurately under tight time constraints.
- Researched and provided relevant local resources, hotlines, and coping strategies tailored to each individual's immediate needs.
Biology Tutor
Arcadia, CA
06.2024 - Current
- Facilitated engaging tutoring sessions, promoting active learning and critical thinking skills.
- Adapted teaching strategies to meet diverse learning styles and individual student needs, leading 30 students to receive 5s on the AP Biology exam.
- Utilized online tools for virtual tutoring, ensuring accessibility and flexibility in learning environments.
- Provided support in both group settings and one-on-one tutoring sessions, adapting instructional methods as needed for individual student success.
Clinic Volunteer
Dr. Eric M. Chwa
Arcadia, CA
09.2022 - 09.2026
- Scheduled patient appointments and managed over 15 calls daily.
- Verified client insurance and filed patient data while maintaining confidentiality, speeding up clinic workflow.
- Learned process of patient symptom assessment through Dr. Chwa's mentorship and expertise.
- Measured and recorded patient vital signs.
Education
Bachelor of Science - Biochemistry
UC Santa Barbara
Santa Barbara, CA06-2030
No Degree - Organic Chemistry
Stanford University
Palo Alto, CA08-2025
Skills
- Crisis intervention
- Crisis communication
- Patient care
- Patient confidentiality
- Emotional support
- Scheduling appointments
- Health administration
- Risk assessment
Certification
- Basic Life Support Certification (BLS)
- Mental Health First Aid (MHFA) Certification
Timeline
Crisis Counselor
Crisis Text Line
06.2026 - Current
Biology Tutor
06.2024 - Current
Clinic Volunteer
Dr. Eric M. Chwa
09.2022 - 09.2026
Bachelor of Science - Biochemistry
UC Santa Barbara
No Degree - Organic Chemistry
Stanford University