Drew Alicia Petway
Plainfield,NJ
Summary
Results-driven professional with a strong background in administrative coordination, project management, and process improvement. Proven ability to streamline operations, manage complex projects, and enhance organizational efficiency through data-driven solutions and strategic problem-solving. Skilled in client relations and leveraging technology to support business goals. Recognized for exceptional organizational skills, attention to detail, and a commitment to delivering high-quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Learning and Development Coordinator
RCS Staffing
05.2024 - Current
- Ensure accuracy of employee data and training records for training programs
- Schedule and coordinate training sessions to ensure smooth and timely delivery of over 50 training programs
- Coordinate with 22 cross functional teams to identify skill gaps and address training needs for over 2000 participants
- Collaborate on the development of learning and development program websites, and edit training videos to enhance online training resource accessibility and engagement
- Create and maintain program process documentation to standardize procedures and improve training efficiency
Training Coordinator
KPMG US
08.2022 - 05.2024
- Created and maintained detailed training records and reports for management review
- Coordinated over 80 training sessions, ensuring smooth and timely delivery of programs and materials to over 1000 participants
- Evaluated success of training programs by surveying participants and stakeholders and recommended improvements to upper management to enhance effectiveness
- Received award for excellent customer service from my internal team
Training Specialist
Northpointe Staffing Professionals (Contractor for KPMG US)
08.2021 - 08.2022
- Coordinated administrative functions necessary to deliver and document over 50 live and virtual training programs
- Created reports and provided administrative support for training systems and databases such as SharePoint
- Coordinated training registration, managed and tracked program materials, monitored session attendance and participation using Poll Everywhere, and assisted with coordinating program logistics and credit awarding procedures
- Received an award for excellent customer service from my internal KPMG team
Supervisor
Employment Solutions of NY (Contractor for Solix Inc)
01.2021 - 07.2021
- Oversaw and optimized the work of 30 agents while also providing coaching and counseling to encourage professional growth
- Coordinated and led company training and compiled training reports and communication to support compliance with corporate requirements
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Contract Reviewer
Employment Solutions of NY (Contractor for Solix Inc)
07.2020 - 01.2021
- Managed caseload of over 50 applicants and processed applications and supporting documentation to ensure compliance with requirements
- Audited data to identify any gaps or inconsistencies in information
- Maintained exceptional records, case notes, and communication
Clerical Assistant
Rutgers University School of Social Work - Institute for Families
08.2019 - 02.2020
- Delivered expert administrative and clerical support to a team of 9 administrators by efficiently handling a wide range of routine and special administrative and HR requirements
- Created 3 comprehensive procedural and informational documents for various office technology and administrative processes to improve efficiency
- Supported HR staff with interviews and monthly departmental meetings
Research Assistant/Materials Team Lead
Rutgers University School of Social Work
09.2018 - 08.2019
- Assisted with preparation for training and events for over 40 university-sponsored programs
- Addressed inquiries from project partners and program-affiliated personnel
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements
Education
Bachelor of Arts - Criminal Justice
Rutgers University
New Brunswick, NJ05-2019
Skills
- Microsoft Office 365 (Word, Powerpoint, Excel, Clipchamp and Teams)
- Learning Management Systems: Cornerstone, Connect Learning
- Experience with Salesforce, Workday, SAP, Alteryx, and Poll Everywhere
- Virtual Training delivery
- Proofreading
- File organization
- Customer service
- Attention to detail
- Organization and time management
- Data entry and documentation
- Process improvement and optimization
Timeline
Learning and Development Coordinator
RCS Staffing
05.2024 - Current
Training Coordinator
KPMG US
08.2022 - 05.2024
Training Specialist
Northpointe Staffing Professionals (Contractor for KPMG US)
08.2021 - 08.2022
Supervisor
Employment Solutions of NY (Contractor for Solix Inc)
01.2021 - 07.2021
Contract Reviewer
Employment Solutions of NY (Contractor for Solix Inc)
07.2020 - 01.2021
Clerical Assistant
Rutgers University School of Social Work - Institute for Families
08.2019 - 02.2020
Research Assistant/Materials Team Lead
Rutgers University School of Social Work
09.2018 - 08.2019
Bachelor of Arts - Criminal Justice
Rutgers University
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