Summary
Overview
Work History
Education
Skills
Labor Work
Sales Experience
Volunteer Experience
Timeline
Generic

AnDrew Arriaga

Fort Worth,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Pro Image Sports
San Angelo
01.2014 - 07.2024
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Merchandiser

Southern Glazers Wine &Spirits
Farmers Branch
01.2022 - 06.2023
  • Built effective partner store relationships to improve customer satisfaction.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
  • Planned commercial displays to entice and appeal to customers.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.

Parts Manager

Caliber Collision
Frisco
01.2021 - 01.2022
  • Maintained records of all orders placed, received, and shipped.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Updated databases with information about new products or services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Performed regular maintenance checks on storage facilities.
  • Collaborated with other departments to ensure timely deliveries.
  • Trained new staff members on proper parts handling techniques.
  • Received, examined and reshelved returned parts.
  • Inspected returned parts for damage before restocking shelves.
  • Created reports to track inventory usage and performance metrics.
  • Assisted in developing a system for tracking special orders.
  • Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Coordinated delivery schedules for incoming orders.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Ensured accuracy in order processing and invoicing procedures.
  • Investigated discrepancies between physical inventories and records.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Developed and maintained positive working relationships with vendors.
  • Delivered products to customer locations on time.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Merchandiser

PepsiCO Beverages
Abilene, TX
05.2020 - 07.2021
  • Built effective partner store relationships to improve customer satisfaction.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Restructured merchandising strategy to promote high value and products.
  • Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
  • Performed regular price checks on select items throughout the store location.
  • Cleaned and organized display cases, shelves and aisles.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Built product displays and placed appropriate signage for merchandise.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Analyzed sales figures and market trends to anticipate product needs.
  • Printed labels and tags for for-sale merchandise.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Presented updated floor plans and design strategy to store management.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Coordinated promotional events such as special sales or clearance items.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Planned commercial displays to entice and appeal to customers.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Organized displays according to company standards and specifications.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Researched new products to determine potential success in assigned stores.
  • Monitored weekly, monthly and quarterly achievement goals.
  • Collaborated with others to discuss new opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Planned and completed group projects, working smoothly with others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Laborer

Sports Field Solutions
Abilene, TX
01.2019 - 05.2020
  • Completed variety of physical labor tasks.
  • Lubricated and cleaned machinery and tools.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Operated and maintained a variety of equipment including hand and power tools.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Performed site activities required of green-certified construction practices.
  • Lifted objects weighing up to 50 pounds without assistance when necessary.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Worked with cross-functional teams to achieve goals.

Geothermal Drilling

Earth Tech Saterra
Georgetown
01.2018 - 12.2019
  • Helped complete environmental analyses and land use reviews for [Area of expertise] optimization.
  • Established parameters and procedures for monitoring drill bit wear, rate of penetration, fluid flow.
  • Communicated with project leaders and external parties to provide status updates.
  • Collaborated with drilling team supervisor to resolve concerns or problems with operations.
  • Maintained open communication between team members regarding ongoing projects and tasks.
  • Coordinated with service companies to ensure that all operational objectives were met.
  • Evaluated and monitored drilling operations, ensuring compliance with safety regulations.
  • Worked with cross-functional teams to achieve goals.

Car Salesperson

All American CJD
San Angelo
01.2015 - 01.2016
  • Computed purchases and received and processed cash or credit payment.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Showcased vehicle features and took customers on test drives in local area.
  • Greeted customers and provided product information.
  • Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Responded to inquiries from potential customers via email and telephone.
  • Developed relationships with potential buyers through phone calls and emails.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.

City of Brownwood Parks & Rec
Brownwood
01.2013

Education

Skills

  • Expert communication skills, critical thinking, multi-tasking customer service and team-friendly environment working experience
  • Professional leadership, sales goals/quotas and managerial duty decision making
  • Self-Motivated and self-manageable
  • Enthusiastic, honest & personable
  • Confident, coachable knowledgeable and willingness to learn more
  • Operating systems: Windows and MacOS
  • Word, Excel, PowerPoint, Access, Outlook
  • Pages, Numbers, Keynote
  • CC1
  • Project Management Abilities
  • Workload Management
  • Microsoft Office Expertise
  • Customer Relations
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Marketing Tactics
  • Business Development
  • Sales Strategies
  • Product and Service Knowledge
  • Blueprint Reading
  • Job Site Cleanup
  • Equipment Operation
  • Equipment Maintenance
  • Material Handling
  • Customer Service
  • Time Management
  • Job Site Organization
  • Complex Problem-Solving
  • Safety Awareness
  • Job Site Safety
  • Operations Management
  • Performance Management
  • Staff Development
  • Product Management
  • Cross-Functional Teamwork

Labor Work

drilling hand experience, forklift experience; construction; concrete work; remodeling homes, production work

Sales Experience

Strategical thinking, competitive goal oriented, goal setting, and service oriented, negotiation and problem-solving skills. Oral and written communication skills

Volunteer Experience

Corinne T Smith Animal Shelter, Meals on Wheels

Timeline

Merchandiser

Southern Glazers Wine &Spirits
01.2022 - 06.2023

Parts Manager

Caliber Collision
01.2021 - 01.2022

Merchandiser

PepsiCO Beverages
05.2020 - 07.2021

Laborer

Sports Field Solutions
01.2019 - 05.2020

Geothermal Drilling

Earth Tech Saterra
01.2018 - 12.2019

Car Salesperson

All American CJD
01.2015 - 01.2016

Assistant Manager

Pro Image Sports
01.2014 - 07.2024

City of Brownwood Parks & Rec
01.2013

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AnDrew Arriaga