Drexler Toledo
Ocoee,USA
Summary
Results-oriented and client-centric professional with over five years of progressive experience in optometric and ophthalmic practices. Exhibits extensive expertise in patient relations, diagnostic testing, and administrative coordination within high-volume clinical settings. Acknowledged for providing outstanding service, optimizing operational efficiency, and upholding exceptional standards of accuracy and professionalism. Skilled in fostering robust patient and team relationships while advancing organizational objectives through effective communication, multitasking, and meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Opthalmic Technician
Ascend Vision Partners
09.2023 - Current
- Set up and operated specialized medical equipment for diagnostic procedures.
- Educated patients on medical procedures, conditions, and medication usage.
- Performed clinical tasks including patient pre-authorizations and appointment scheduling.
- Assisted optometrists and ophthalmologists with patient testing and care.
- Utilized diagnostic equipment for ocular health evaluations and refraction testing.
- Administered eye drops prior to exams or treatments per doctor's instructions.
- Conducted tests to facilitate accurate patient diagnosis and treatment plans.
- Managed pre- and post-operative visits for cataract and laser procedures.
Optometric Technician
MACALI EYE CLINIC
06.2023 - 09.2023
- Operated specialized medical equipment for diagnostic and technical treatment procedures.
- Educated patients on medical conditions and proper medication usage.
- Summarized test results in reports submitted to physicians.
- Assisted optometrists with patient care, including visual acuity and ocular health evaluations.
- Measured corneal thickness using pachymeters.
- Administered eye drops as directed by physicians prior to exams.
- Conducted tests for accurate diagnosis, including ocular motility and binocular disparity assessments.
- Demonstrated multitasking ability while performing under pressure in a fast-paced environment.
Merchandise Associate
Universal Orlando Resort
05.2021 - 06.2023
- Designed and set up attractive displays to engage customers effectively.
- Handled cash register operations, returns, and transactions with accuracy.
- Monitored inventory levels to prevent shortages and support loss prevention efforts.
- Received new products, restocked shelves, and organized back stock efficiently.
- Maintained cleanliness and orderliness of store environment.
- Answered customer inquiries, assisted in product location, and provided detailed product information.
- Collaborated with team members to enhance visual merchandising strategies.
- Gathered and relayed customer feedback to inform improvement initiatives.
Furloughed
MACALI EYE CLINIC
02.2020 - 05.2021
- Furloughed due to Covid-19 pandemic impacts on business operations.
- Unable to provide hours of work during furlough period.
Optometric Tech Manager/ Front Desk Assistant
Macali Eye Clinic
01.2018 - 02.2020
- Greeted and welcomed guests upon arrival to create positive first impressions.
- Answered, screened, and forwarded incoming phone calls efficiently.
- Provided accurate information in-person and via phone or email to enhance communication.
- Sorted and distributed daily mail and deliveries to ensure timely processing.
- Updated appointment calendars to facilitate scheduling and organization.
- Maintained a clean and organized reception area to promote professionalism.
- Monitored and ordered office supplies to ensure uninterrupted operations.
- Trained and supervised Optometric Technicians, ensuring high standards of patient care.
Kitchen Trainer
Chick Fil A
01.2014 - 12.2018
- Organized and maintained training materials, enhancing clarity and accessibility.
- Planned and communicated follow-up activities to address areas for improvement.
- Demonstrated proper usage of exercise equipment to ensure safety and effectiveness.
- Conducted orientation sessions for new employees, facilitating smooth onboarding.
- Mentored new hires, significantly improving staff development and productivity.
- Regularly evaluated training content and plans to enhance delivery effectiveness.
- Monitored participant workflow and behavior throughout training sessions for optimal engagement.
Education
Optical (Certification) - undefined
University of Central Florida
08.2018
High School Diploma - undefined
West Orange High School
01.2015
Skills
- Medical office experience
- Medical terminology
- Cash handling and register
- Typing proficiency
- Front desk operations
- Bilingual in Spanish and English
- Data entry
- Office administration
- Medical scheduling
- English proficiency
- Computer literacy
- Microsoft Office suite expertise
- Ophthalmology knowledge
- Phone etiquette
- Customer support and service
- Familiarity with EMR systems
- Team collaboration
- Time management
- Windows operating system proficiency
- Effective communication skills
- Merchandising experience
- Office experience
Timeline
Opthalmic Technician
Ascend Vision Partners
09.2023 - Current
Optometric Technician
MACALI EYE CLINIC
06.2023 - 09.2023
Merchandise Associate
Universal Orlando Resort
05.2021 - 06.2023
Furloughed
MACALI EYE CLINIC
02.2020 - 05.2021
Optometric Tech Manager/ Front Desk Assistant
Macali Eye Clinic
01.2018 - 02.2020
Kitchen Trainer
Chick Fil A
01.2014 - 12.2018
Optical (Certification) - undefined
University of Central Florida
High School Diploma - undefined
West Orange High School