Drey McCord

• Assisted team members in daily operational tasks to ensure workflow efficiency.
• Learned and adhered to safety protocols to maintain a safe working environment.
• Supported inventory management by organizing and tracking supplies effectively.
• Collaborated with supervisors to implement standard operating procedures for improved performance.
• Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications.
• Managing team in many skills such as: Tax, Zelle, Quick paY Fraud/non fraud, ACH, Scam and Mule
• Adapted quickly to new systems and processes, demonstrating flexibility in dynamic environments.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

· In clearing(including back office)- confirming checks as being valid and/or fraud from a check written from customer account

· Maintaining relationships with Commercial, Private and Business managed bankers through email.

· Meeting departmental goals and following Regulatory process’s

· Led training classes for new hires and cross train tenure employees

· Upskilled specialist when training in advanced queues

· Identifying and report fraud trends

· Building lasting relationships with true commercial, private client and wealth management bankers

· Taking ownership while working alerts start to finish

· A Member of the LMOS team

· Deposit review(including back office)-Reviewing checks that were placed on hold by ATM or system, approving and/or, declining as well as researching deposited items

· Electronic Money Movement-Reviewing Wires, Quick pays, ACH payments, Bill payments, Account transfers and Dealing with real time fraud, protecting Chase as a bank and our customer accounts

· NAS-Reviewing acceptable documents when new account are open