Dreya DeaGuero
Kenosha,WI
Summary
I am a dedicated, organized, and reliable employee. I have excellent customer service skill that I use to stay aligned with our companies policies. I am a fast learner and love to take on new challenges.
Overview
3
3
years of professional experience
Work History
Cashier, Food Prep, Server
Due Laghi Pizzeria
Twin Lakes, WI
09.2023 - 04.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Labeled containers with date and time before storing leftovers in refrigerators or freezers.
- Followed health codes when handling food products by wearing protective clothing including hats, gloves and aprons.
- Carried out basic food preparation tasks such as washing produce or cutting meats.
To Go Order Specialist, Host
Chili's Restaurant
Pleasant Prairie, WI
10.2021 - 07.2023
- Reviewed customer orders for accuracy and completeness, ensuring that all requirements were met.
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Processed payments accurately and efficiently using POS system.
- Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
- Ensured compliance with health safety standards for all food handling procedures.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Verified that prepared food met requirements for quality and quantity before delivery.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Education
High School Diploma -
Tremper High School
Kenosha, WI10-2023
Skills
- Customer Service
- Time Management Skills
- Multitasking
- Conflict Resolution
- Cash Handling
- Working in a fast paced environment
Timeline
Cashier, Food Prep, Server
Due Laghi Pizzeria
09.2023 - 04.2024
To Go Order Specialist, Host
Chili's Restaurant
10.2021 - 07.2023
High School Diploma -
Tremper High School
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