Sydnee Upchurch
North Olmsted,OH
Overview
9
9
years of professional experience
Work History
Military Pay Technician
Defense Finance And Accounting Services
08.2022 - Current
- Calculated wages, deductions and bonuses in accordance with company policies
- Coordinated resolution of payroll discrepancies
- Developed and implemented payroll procedures to streamline workflow
- Maintained employee privacy and protected payroll operations by keeping all information confidential
- Audited timesheets and payroll records for accuracy
- Performed data entry tasks and maintained accurate records of employee payroll information
- Prepared and submitted payroll taxes and reports to regulatory agencies
- Processed timecards and payroll data for team of employees
- Reconciled payroll discrepancies and responded to inquiries from employees
- Updated employee files with new details such as changes in address or salary levels
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Completed payroll accurately and timely to meet employee expectations
- Maintained confidentiality of employee records and payroll information
- Manage high volumes of financial activity in a fast-pace, risk-base combat environment in Afghanistan
- Develop expertise in use of PeopleSoft system to manage balance accounts for quarterly investment portfolio
- Verse in all military pay systems including but not limit to CMS, DJMS, and DMO
- The incumbent is the facility expert regarding determining pay for a myriad of positions including specialty care positions, maintaining payroll records, and completing related reports pertaining to civilian employees of the Federal Government
- Incumbent operates under an automated payroll system in which data is coded and verified by the incumbent and submitted to the agency payroll processing center
- Processes a variety of complex pay cases within the full range of payroll functions
- Reviews personnel documents relating to proposed personnel appointment, change, or separation actions which affect the pay of employees
- Applies pay and leave laws, rules, regulations, and the agency policy regarding entitlements to overtime, differentials, hazardous duty, holiday and special rates, premium pay, allowances, etc., which at times involve conflicting requirements
- Determines the completeness, accuracy, internal consistency and propriety of the pay action and ensures they are made in accordance with compensation and related pay scales, rules, regulations, and instructions
- With proper documentation, processes and withholds special pay entitlements such as final Salary payments to beneficiaries of deceased employees or salary withholdings for alimony, child support, and bankruptcy
- Makes complex pay adjustments which may involve transfers between pay systems differing in pay, leave, and benefit entitlements and which may be retroactive over an extended period of time
- Handles written and verbal inquiries from employees and supervisors concerning pay and leave issues
- Computes and prepares out-of-system payments and maintains payroll records on all employees
- Conducted in-person and telephone interviews with veterans and military personnel to explain benefits for military pay
Administrative Assistant
Youth Impact
09.2021 - 08.2023
- Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
- Increased overall academic performance by providing tutoring sessions tailored to individual learning styles.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
- Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.
Accounting Technician
Defense Finance And Accounting Services
02.2022 - 08.2022
- Performs other related duties as assigned
- Investigated daily variances and corrected errors to resolve discrepancies
- Assessed data and information to verify entry, calculation and billing code accuracy
- Inspected account books and recorded transactions
- Established and updated customer accounts with accuracy
- Assisted customer with existing accounts
- Reviews system documents for accuracy and completeness
- Inputs accounting information into an automated system
- Knowledge of general ledger accounting and the control/subsidiary account relationships and reconciliation techniques, including accounts receivable, accounts payable, and disbursing officer's accountability
- Knowledge of planning, coordination, and execution of business functions, resource allocation, and production
- Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms
- Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas
- Uses computers, software applications, databases, and automated systems to accomplish work
- Performs double-entry accrual accounting work in order to maintain a combination of journals and ledgers
- Examines, verifies, and analyzes a variety of documents to determine their mathematical correctness, validity, and clerical accuracy
- Resolves disagreements by contacting vendor, completes posting documents with backup attached, codes documents, and posts to appropriate ledger or journal
- Posts and totals general ledger accounts each month
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks
- Managed and responded to correspondence and inquiries from customers and vendors
- Maintained account accuracy by reviewing and reconciling checks monthly
- Tracked financial progress by creating quarterly and yearly balance sheets
- Organized general ledger with accuracy and within time constraints
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses
- Generated invoices upon receipt of billing information and tracked collection progress
- Implemented new accounting processes to decrease spending and work flow downtime
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions
- Strengthened financial operations by conducting bank reconciliations and financial reporting
Bank Associate
PSE CREDIT UNION
06.2021 - 02.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Logged cashier's checks and other transactions to maintain accurate account records
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Counted, verified and handled bank deposits and armored car transactions
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Received loan and utility payments, sending funds to correct destinations
- Conducted regular proof work and followed up on chargebacks and deposit corrections
- Handled various accounting transactions
- Executed wire transfers, stop payments and account transfers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Placed orders for customer checks and verified starting numbers
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Assisted customers with compromised debit cards and issued new credentials
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Evaluated client financial positions and identified most appropriate banking products
- Opened, closed, and updated accounts for customers
- Provided advice on different bank products and financial options
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Generated reports and analysis of customer data to identify trends and potential business opportunities
- Educated customers on features and benefits of banking products and services
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Developed and implemented strategies to reduce risk and increase profitability
- Processed applications for new accounts
- Processed customer applications and approved loans in accordance with bank policy
- Collaborated with other departments to confirm compliance with banking procedures and regulations
Medical Compensation Clerk
Midwest Medical
07.2017 - 03.2020
- Edited letters and written material for correspondence
- Managed and maintained efficient, well-organized digital filing system
- Collected payments from customers and clients
- Wrote letters and updates for customer requests
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction
- Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures
- Interviewed patients to document case histories, verify insurance eligibility and obtain referrals
- Prepared patient charts by properly filing charts and transcribing pertinent information
- Typed acknowledgment letters to persons sending correspondence
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints
- Completed form letters in response to requests or problems identified by correspondence
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary
- Maintained files and controlled records to show correspondence activities
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Worked effectively in fast-paced environments
- Strengthened communication skills through regular interactions with others
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to learn quickly and adapt to new situations
- Demonstrated strong organizational and time management skills while managing multiple projects
- Organized and maintained critical communications
- Multi-tasked and tracked multiple priorities in fast-paced environment
- Conducted in-person and telephone interviews with patients and advocates to explain benefits and related programs
Assistant Team Lead
Finish Line
10.2016 - 08.2017
- Assist with hiring, training, and supervising staff members and sales teams
- Maintain Property Visual Appeal
- Create Staff Schedules
- Follow Opening and Closing Procedures
- Prepare Bank Deposits
- Maintain Inventory
- Interact with Customers
- Delegating tasks to team members
Hostess
Outback Steakhouse
06.2015 - 11.2016
- Greets customers
- Show customers to their tables
- Assist and support kitchen staff
- Maintain neat, organized front-of -the house environment
- Assist with opening/closing tasks and side work as needed
- Answer phones and schedule reservations with large parties
- Seat guests and take initial drink orders as needed to ensure even workloads for waitstaff
- Collaborated with kitchen to inform customers of wait times and answer questions about food
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH12.2023
Associate of Applied Science - Psychology
Lorain Community College
Elyria, OH12.2021
High School Diploma -
North Ridgeville High School
North Ridgeville, OH05.2017
Skills
- Problem-Solving
- Dependable and Responsible
- Effective Communication
- Professionalism
- Critical Thinking
- Teamwork and Collaboration
- Reviewing data
- Relationship Building
- Active Listening
- Financial software
- Investigating discrepancies
- Recording data
Timeline
Military Pay Technician
Defense Finance And Accounting Services
08.2022 - Current
Accounting Technician
Defense Finance And Accounting Services
02.2022 - 08.2022
Administrative Assistant
Youth Impact
09.2021 - 08.2023
Bank Associate
PSE CREDIT UNION
06.2021 - 02.2022
Medical Compensation Clerk
Midwest Medical
07.2017 - 03.2020
Assistant Team Lead
Finish Line
10.2016 - 08.2017
Hostess
Outback Steakhouse
06.2015 - 11.2016
Associate of Applied Science - Psychology
Lorain Community College
High School Diploma -
North Ridgeville High School
Bachelor of Science - Psychology
Cleveland State University
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