Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Mifflin

Summary

Hardworking and passionate Operations Manager with exceptional planning, multi-tasking, and problem-solving abilities. Focused on successful team building, client and staff relations, cost-cutting and operational improvements. Reliable team player and results-driven. Forward-thinking team leader skilled at operating efficiently to meet goals and surpass deadlines. Proactive and hardworking, focused on continuous operational improvement, ready to help exceed company goals.

Overview

9
9
years of professional experience

Work History

Operations Manager

Adaptive Community Support Services
05.2020 - Current
  • Supervised operations/clinical staff and kept employees compliant with company policies and procedures.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Acting HR. Resolved staff conflicts, actively listened and maintained objectivity.
  • Maintained all past, present, and current staff records for the company and handled all outside requests for records.
  • Ran weekly payroll.
  • Ran bi-weekly staff meetings for company updates.
  • Developed systems and procedures to improve team efficiency.
  • Managed inventory. Controlled costs to maintain business budget and increase profits.
  • Led hiring, onboarding and training of new hires.
  • Led referral process and all client intake.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Kept up with insurance prior authorizations to keep clients in the door, and operations running fluently.
  • Followed and maintained medication guidelines, HIPAA, and all insurance requirements.
  • Prepared and delivered all necessary medical records requested by the state for social security and disability benefits.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes, often exceeding deadlines.
  • Maintained professional, organized, and safe environment for employees and clients.
  • Assisted in training new managers within the company.
  • Handled client inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain all past, present, and current client records.
  • Answered client telephone calls promptly to avoid wait times.

Registered Behavioral Technician

Adaptive Community Support Services
05.2016 - 10.2020
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Engaged in treatment team meetings to promote positive patient treatment outcomes.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Complied with the requirements/standards from the governing board (BACB), HIPAA, and insurance.

Licensed Home Health Aide

Adaptive Nursing And Healthcare
11.2014 - 02.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Utilized universal precautions and infection control principles in all aspects of care.

Education

High School Diploma -

New Albany High School
New Albany
05.2008

Skills

  • Leadership and Staff Management
  • Budgeting and Cost Control
  • Goal Attainment
  • Conflict Mediation
  • Data Archiving and Records
  • High-Pressure Environments
  • Maintaining Compliance
  • Superb Time Management Skills
  • Strong Customer Relationships
  • Employee Relations

Timeline

Operations Manager

Adaptive Community Support Services
05.2020 - Current

Registered Behavioral Technician

Adaptive Community Support Services
05.2016 - 10.2020

Licensed Home Health Aide

Adaptive Nursing And Healthcare
11.2014 - 02.2018

High School Diploma -

New Albany High School

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Hannah Mifflin