Dr. Heather Coles

• Completed and Provided Training in updated Evaluation Team Reports and Individualized Education Plans.
• Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs).
• Met with students to conduct individual assessments and determine academic and mental health needs.
• Completed required documentation and reports for compliance and treatment planning.
• Facilitated interdisciplinary meetings to assess goals and progress.
• Consulted with teachers and parents to gain in-depth understanding of students.
• Compiled and interpreted students' test results along with information from teachers and parents to diagnose conditions and assess eligibility for special services.
• Stood active member of Building Intervention Assistance Team supporting Response to Intervention.
• Provided individual and group counseling

• Responsible for re-evaluations of students receiving special education services, as well completing evaluations of students being initially referred
• Provided individual counseling services for students ranging in ages- 3-21 and Family Therapy as needed
• Facilitated interdisciplinary meetings to assess goals and progress.
• Selected, administered and scored psychological tests.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted in the development of group counseling for the 7th and 8th graders
• Worked on the Instructional Support Team/Attended Committee on Special Education Meetings with data for decision making
• Provided consultation with teachers, parents, and other school professionals

• Promoted Health and Safety of 120-140 young female and male dancers
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
• Communicated regularly with stakeholders, updating on progress to build support for program.
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Promoted activities and monitored healthy daily life skills through the six-week summer program
• Facilitated Staff Training and Performance Reviews for college level professionals during the six-week program
• Maintained compliance with the Boston Ballet Summer Program Policy Book and Mt

Ida's Campus

• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

• Facilitated Staff Training and Performance Reviews for college level professionals during the six-week program
• Worked in buildings holding approximately 150 college age students: predominantly first year college students
• Maintained compliance with the Boston Ballet Summer Program Policy Book and Mt
• Ida’s Campus Policy

• Provided supervision, care, pharmaceutical management, and independent living skills to youth in custody
• Utilize Trauma Informed Care with youth in custody
• Demonstrated the Prudent Parent Standard with youth in custody
• Transported clients for medical and personal outings.
• Administered medications in accordance with doctor's instructions.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Supported families through difficult times by offering emotional support and education on important care tasks.
• Monitored changes in clients' conditions to report concerns to supervisor.

• Provided billing, transportation services and related care to members of insurance program, answering calls, managing numerous data entry systems, problem solving skills, and financial responsibilities
• Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
• Provided comprehensive customer service to drive client satisfaction.
• Educated clients about health insurance coverage options, benefits and costs.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

• Provided academic, social emotional and school service provider resources to students, met with parents to provide resources, and community support