Driana Pellegrin
Houma,LA
Summary
Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Courtyard by Marriott Houma
Houma, LA
10.2021 - Current
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Maintained an up-to-date database of prospective clients and their contact information.
- Created successful strategies to develop and expand customer sales.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Saved costs by negotiating room rates and meeting space pricing.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
Bistro Attendant
Courtyard By Marriott Houma
Houma, LA
03.2018 - 10.2021
- Greeted guests warmly and professionally, accurately received orders, and clearly communicated orders to food preparers
- Monitored and replenished food and supplies stock at counter, in customer dining area, and in food preparation area
- Maintained awareness of guest feedback and online reviews to increase departmental and guest satisfaction
- Cleaned counter surfaces, dining areas, and food preparation areas repeatedly for maximum health, safety, and customer satisfaction
- Reset the dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies.
Substitute Teacher, K-12
Terrebonne Parish School Board
Houma, LA
08.2017 - 04.2020
- Maintained safe and healthy learning environment
- Assigned classwork and homework, making corrections and revisions as needed
- Managed and implemented classroom activities, aligning with student learning goals
- Kept accident reports and maintained student files
- Completed student development assessments
- Worked with and supervised students in absence of head teacher
- Helped students with work and assignments
- Left notes for teachers regarding activities and student behavior.
Banquet Captain
Holiday Inn of Houma
Houma, LA
10.2017 - 03.2018
- Coordinated team activities to deliver highest quality of foodservice and overall experience to guests
- Scheduled, directed, and counseled team members to cover demands and attain ambitious performance goals
- Managed banquet and even activities to effectively meet contract terms
- Kept team ready for busy periods by restocking stations and maintaining clean work areas
- Received and incorporated feedback on factors such as entertainment, food and drink menus, and other areas of banquet satisfaction.
Food and Beverage Director
Quality Inn & Suites
Houma, LA
08.2014 - 09.2017
- Purchased food and managed inventories to promote effective cost control, vendor service, and quality
- Developed department budget to track monthly expenses and make proactive corrections, including purchasing and staffing expenditures
- Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
- Managed food and supplies inventory to keep adequate levels for expected demands
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards
- Scheduled department staff strategically to maintain proper coverage based on business volume
- Recommended new menu items to offer various foods meeting requests and diner preferences
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
- Connected with customers to build trust and leverage consultative sales techniques
- Researched market trends and stayed current on customer preferences to better lead sales operations
- Determined price schedules and discount rates to maintain competitive positioning
- Directed and coordinated activities involving sales of manufactured products, services, commodities, real estate, and other subjects of sale.
Education
High School Diploma -
Monahans High School
Skills
- Sales
- Customer Service
- Listening
- Safety awareness
- Serve customers
- Process transactions
- Time management
- Kitchen communication
- Table setting
- Food safety
- Quality control
- Cleaning and sanitation guidelines
Certification
- Certified Marriott Wedding Planner
Timeline
Sales Coordinator
Courtyard by Marriott Houma
10.2021 - Current
Bistro Attendant
Courtyard By Marriott Houma
03.2018 - 10.2021
Banquet Captain
Holiday Inn of Houma
10.2017 - 03.2018
Substitute Teacher, K-12
Terrebonne Parish School Board
08.2017 - 04.2020
Food and Beverage Director
Quality Inn & Suites
08.2014 - 09.2017
High School Diploma -
Monahans High School