David Richards

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Provided mobility assistance such as walking and regular exercising.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
• Increased medication and medical terminology knowledge through research and continuing education.
• Administered medication as directed by physician.
• Followed nutritional plans to prepare optimal meals.

AND

• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Administered medication as directed by physician.

• Helped the Microsoft employees who came up with, wrote programs for and implemented new hardware for Windows phones get connected to AT&T or T-Mobile service with a new Windows 7 phone.
• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
• Operated product tools, equipment, and point of sale terminals.
• Accepted and processed payments and purchases for new equipment using POS system.
• Increased monthly sales 47% by recommending seasonal buy one get one sales, rebates and limited time offers.
• Guided customers to quickly locate merchandise in showroom.
• Managed efficient cash register operations.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.