DRIGENIDE JEAN
Naples,FL
Summary
I am High-energy Assistant Grocery Manager with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. I am Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Assistant Grocery Manager
Publix
10.2014 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Orchestrated performance-oriented environment by closely supporting team members.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Floor Team Leader
Target
07.2004 - 10.2014
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Trained and supported sales force with closing deals.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
Education
GED -
Naples High School
Naples, FL05.2003
Skills
- Process Improvement Initiatives
- Operational Standards
- End Cap Placement
- Regulatory and Legal Compliance
- Customer Loyalty
- Departmental Procedures
- Customer Service and Assistance
- Inventory Control Processes
- Monthly Inventory
- Employee Management
- Team-Building Exercises
- Display Planning
- Team Collaboration
- Ordering of Products
- Staff Assignments
- Customer Interaction
- Guest Relations
- Verbal and Written Communication
- Flexible Work Schedule
- Retail Industry Experience
- Team Goals
- Recruitment and Training
- Store Layouts
- Task Delegation
- Motivational Leadership
- Store Operations
Languages
Haitian Creole
Native or Bilingual
Timeline
Assistant Grocery Manager
Publix
10.2014 - Current
Sales Floor Team Leader
Target
07.2004 - 10.2014
GED -
Naples High School
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