Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DRIGENIDE JEAN

Naples,FL

Summary

I am High-energy Assistant Grocery Manager with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. I am Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Assistant Grocery Manager

Publix
2014.10 - Current
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Sales Floor Team Leader

Target
2004.07 - 2014.10
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Trained and supported sales force with closing deals.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

GED -

Naples High School
Naples, FL
05.2003

Skills

  • Process Improvement Initiatives
  • Operational Standards
  • End Cap Placement
  • Regulatory and Legal Compliance
  • Customer Loyalty
  • Departmental Procedures
  • Customer Service and Assistance
  • Inventory Control Processes
  • Monthly Inventory
  • Employee Management
  • Team-Building Exercises
  • Display Planning
  • Team Collaboration
  • Ordering of Products
  • Staff Assignments
  • Customer Interaction
  • Guest Relations
  • Verbal and Written Communication
  • Flexible Work Schedule
  • Retail Industry Experience
  • Team Goals
  • Recruitment and Training
  • Store Layouts
  • Task Delegation
  • Motivational Leadership
  • Store Operations

Languages

Haitian Creole
Native or Bilingual

Timeline

Assistant Grocery Manager

Publix
2014.10 - Current

Sales Floor Team Leader

Target
2004.07 - 2014.10

GED -

Naples High School
DRIGENIDE JEAN