D'Rique McGriff-Douse
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Pharmacy
07.2024 - Current
- Managed high-stress situations effectively
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Tin Lizzy's Cantina
07.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Enmarket
01.2022 - 08.2022
- Trained new employees on company policies, safety procedures, and customer service best practices.
- Developed strong rapport with regular customers; fostering long-term relationships beneficial to the business.
- Implemented cash-handling procedures that reduced discrepancies in daily financial reports significantly.
- Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Associate of Science - Dental Hygiene
Georgia State University
Atlanta, GA05-2026
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Guest engagement
- Safe food handling
- Service prioritization
- Team collaboration
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
MIcrosoft Certified in Powerpoint, Excel, and Word
Timeline
Customer Service Representative
CVS Pharmacy
07.2024 - Current
Server
Tin Lizzy's Cantina
07.2023 - 07.2024
Customer Service Representative
Enmarket
01.2022 - 08.2022
Associate of Science - Dental Hygiene
Georgia State University
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