Summary
Overview
Work History
Education
Skills
Timeline
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DRIS M. VANGU

DRIS M. VANGU

Cincinnati,OHIO

Summary

Comprehensive expertise in electro-mechanic repair, I am skilled in diagnosing and solving complex issues for ATMs, TCRs, including wide range of home and commercial kitchen and laundry appliances. My strong technical background is complemented by a dedication of outstanding customer service, ensuring swift and effective repairs

Overview

5
5
years of professional experience

Work History

FIELD SERVICE ENGINEER

HYOSUNG AMERICA
07.2022 - Current
  • Serving OH, IN, and KY traveling to various sites to service Chase, Bank of America, Fifth/Third, Huntington Bank, PNC, and many other Financial Institutions to provide solutions and Increased efficiency on Automated Teller Machines and Teller Cash Recyclers
  • Hub Champ, organizer of my areas parts and inventory
  • Assist Financial Institution in troubleshooting, debugging, increasing efficiency and providing solutions on branch owned ATMs and TCRs
  • Software support in the field ensuring machines are running off of the correct operating system
  • Provide day to day logs of error reports to Lead and Manager to ensure efficiency of ATMs and TCRs
  • Cash recycler, bill/check note acceptor and dispenser repair, module replacements and preventative maintenance
  • Scheduled meets with financial institution personnel for preventative maintenance on Teller Cash Recyclers and training
  • Analyzed machine error messages and diagnostic test results to identify
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration

FIELD SERVICE TECHNICIAN

LG ELECTRONIC
01.2021 - 07.2022
  • Travel offsite to customer locations to perform maintenance and repair of LG appliances
  • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and replace part if needed; immediately and accurately process paperwork and perform data entry upon completion of each job
  • Pre-screen next day service calls by obtaining necessary information to help diagnose the problem according to LG procedures
  • Utilized multimeters and diagnostic tools to identify electric and rectify electrical and mechanical issues
  • Executive preventive and corrective maintenance on variety of LG Appliances
  • Delivered exceptional customer service by addressing inquiries and concerns in professional manner according to LG Ethics.
  • Conducted routine maintenance checks on washers, Dryers and Kitchens appliances

Education

Diploma - Heating And Ventilation Air Conditioning

INTERACTIVE COLLEGE OF TECHNOLOGY
CHAMBLEE, GEORGIA
01.2017

Skills

  • Root cause analysis
  • Schematics
  • Advanced computer skills
  • Customer service
  • Project management
  • Diagnostic accuracy
  • Bilingual: English and French
  • Preventive maintenance
  • Instrumentation
  • Automation
  • Team building

Timeline

FIELD SERVICE ENGINEER

HYOSUNG AMERICA
07.2022 - Current

FIELD SERVICE TECHNICIAN

LG ELECTRONIC
01.2021 - 07.2022

Diploma - Heating And Ventilation Air Conditioning

INTERACTIVE COLLEGE OF TECHNOLOGY

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