Drisdyn Wallace
Howell,MI
Summary
Dependable Patient Access Specialist serving diverse needs of clients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist II
Trinity Health
03.2017 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Prepared patient identification band and completed admissions papers.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Performed patient pre-admission, admission, and transfer activities.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Education
Associate of Applied Science - Cybersecurity
Washtenaw Community College
Ann Arbor, MI06.2024
Skills
- Front Desk Operations
- HIPAA Compliance
- Professionalism and Ethics
- Exceptional communication
- EMR- EPIC, HealthQuest, FirstNet
- Healthcare Software Knowledge - EPIC Super User
- Data entry proficiency
- Paging Systems - Webex, Hakiu
- Information Collection - Regularly scored %98 in compliance audits
- Insurance Verification - Via integrated and external eligibility verification tools
- Phone and Email Etiquette
- Multitasking and Organization
- Call Screening
- Patient Intake - First point of contact in the Emergency Department
Timeline
Patient Access Specialist II
Trinity Health
03.2017 - Current
Associate of Applied Science - Cybersecurity
Washtenaw Community College