Drishti Khanna
Jersey City,NJ
Overview
2
2
years of professional experience
Work History
Sales Associate/Cashier
Lotless Closeout
07.2021 - 06.2022
- Assisted 200+ customers each day by answering questions and locating merchandise to boost customer satisfaction and offer them pleasurable experience in store
- Restocked shelves, racks and bins with latest merchandise every day to provide customers with better options and give fresh look to store.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Processed 100+ merchandise returns and exchanges for customers to refund payments and trade items in order to provide them security.
- Trained new employees in cash register operation, stock procedures, and customer services.
Cashier Supervisor
Sprove Market
07.2022 - 07.2023
- Counted bills in the beginning of shift and reconciled register at the end of the shift.
- Handled customer complaints, concerns, and escalated to supervisor for quick resolution.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Processed exchanges and returns by inputting in company database.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
Barista
Brewshot
06.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on the taste preferences.
- Prepared and served coffees, espresso drinks, blended coffees, decaf coffees, teas, bagels, and sandwiches.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products.
- Followed health, safety, and sanitation guidelines to pass state inspections.
- Restocked the self service area with sweeteners, stir sticks, and straws.
- Utilized POS system to receive and process customer payments.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2021
Bachelor of Science - Biology
Rutgers, The State University of New Jersey
Newark, NJ05.2025
Skills
- Teamwork and Collaboration
- Computer proficiency, Microsoft Office, and Excel
- Engaging with Diverse Customers
- Attention to Detail
- Verbal and Written Communication
- Energy and Physical Stamina
Timeline
Barista
Brewshot
06.2023 - Current
Cashier Supervisor
Sprove Market
07.2022 - 07.2023
Sales Associate/Cashier
Lotless Closeout
07.2021 - 06.2022
High School Diploma -
William L Dickinson High School
Bachelor of Science - Biology
Rutgers, The State University of New Jersey
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