Drita Kane
Brooklyn,NY
Summary
Retired administrative professional with extensive experience in clerical and customer service roles within municipal departments. Seeking a part time position that utilizes my skills in coordination, communication, and problem-solving. Eager to contribute to a dynamic team and take on new challenges.
Overview
21
21
years of professional experience
Work History
Call Center Representative / DOF Tier 2 Specialist
NYC Department of Information and Technology
08.2009 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Utilized language translation services to assist non-English speaking callers.
- Ensured adherence to Standard Operating Procedures and Quality Assurance guidelines.
Customer Relations /Call Center Customer Service Specialist
NYC Department of Finance
11.2007 - 08.2009
- Researched and utilized databases to provide accurate information to callers to address customer account discrepancies and concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Principal Title Examiner
NYC Law Department
05.2007 - 11.2007
- Analyzed and evaluated recorded documents for real estate titles.
- Conducted thorough searches for outstanding liens and legal issues.
- Kept detailed records of each case, ensuring accurate information was readily available when needed for future reference or audits.
- Developed strong relationships with clients, fostering trust and repeat business through excellent customer service.
Principal Administrative Associate
NYC Department of Finance
08.2006 - 05.2007
- Managed high-level projects, ensuring timely completion and alignment with department goals.
- Ensured accuracy of legal documents presented for recording.
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
Clerical Associate III
NYC Department of Finance
09.2004 - 08.2006
- Reviewed correspondence letters, memos, and emails for accuracy and compliance.
- Processed E-Tax forms and maintained records for tax returns.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
Title Research Analyst
NYC Department of Finance
07.2000 - 09.2004
- Analyzed large volume of data to identify patterns, trends and correlations.
- Conducted in-depth qualitative and quantitative research to identify issues related to real estate transactions.
- Managed data entry and verified information from property instruments.
Education
Associate of Science - Business Administration And Marketing
Katherine Gibbs Business School
New York, NY02.1999
Skills
- Customer Service: Strong interpersonal skills with a focus on problem-solving and conflict resolution
- Administrative Expertise: Proven ability to manage office tasks, maintain records, and support team operations
- Technical Proficiency: Skilled in Microsoft Office Suite, database management, and customer relationship management (CRM) software
Gardening, Traveling and Caring for my young golden doodle.
Gardening: I have a passion for gardening, where I enjoy cultivating a variety of plants and flowers. This hobby allows me to connect with nature and promotes relaxation and mindfulness.
Traveling: I love to explore new cultures and landscapes through travel. Whether it's a weekend getaway or an international adventure, I embrace the opportunity to broaden my horizons.
Caring for My Goldendoodle: As a dedicated pet owner, I find joy in caring for my young goldendoodle. This playful and affectionate companion brings a lot of happiness to my life.
Timeline
Call Center Representative / DOF Tier 2 Specialist
NYC Department of Information and Technology
08.2009 - 08.2021
Customer Relations /Call Center Customer Service Specialist
NYC Department of Finance
11.2007 - 08.2009
Principal Title Examiner
NYC Law Department
05.2007 - 11.2007
Principal Administrative Associate
NYC Department of Finance
08.2006 - 05.2007
Clerical Associate III
NYC Department of Finance
09.2004 - 08.2006
Title Research Analyst
NYC Department of Finance
07.2000 - 09.2004
Associate of Science - Business Administration And Marketing
Katherine Gibbs Business School
Similar Profiles
Janhnen AbeladoJanhnen Abelado
Secretary at Department of College of Engineering and Information Technology (College Department)Secretary at Department of College of Engineering and Information Technology (College Department)
Daniel NaderDaniel Nader
Senior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services DepartmentSenior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services Department
Joshua AustinJoshua Austin
SENIOR TECHNOLOGY MANAGER - ENTERPRISE DESKTOP LAN at Department of Technology and Information - State of DelawareSENIOR TECHNOLOGY MANAGER - ENTERPRISE DESKTOP LAN at Department of Technology and Information - State of Delaware