Hi, I’m
Dritan Ushtelenca
Naples,Florida
Summary
A dedicated, versatile General Manager with over 25 years of experience in the restaurant industry with progressive growth and increased responsibility in the areas of management, marketing, promotions, customer relations and quality control. Possess strong leadership, organizational and interpersonal abilities.
Overview
18
years of professional experience
1
Certification
Work History
Aldas Diner-Grill
Manager/Supervisor
01.2022 - 01.2024
Job overview
- I have built and trained a well rounded professional lasting team improving service, resulting on 30% growth on sales and Alda was selected as best service restaurant in Naples Florida.
- As supervisor maintaining all assets of the property ensuring well functioning of them.
- Worked intensively with kitchen staff and vendors, lowering by 5% food cost.
- Promoted restaurant as corporate banquet venue creating multi corporate accounts, contributing On 30% growth on sales.
New York board of Education
Manager
01.2019 - 01.2020
Job overview
- Responsible for payroll, inventory, hiring and disciplinary action
- Enforcing New York rules and regulations on safe food handling and serving
- Budget control.
Fragole Restaurant
GM/Co-owner
01.2018 - 01.2019
Job overview
- Voted best brunch menu for Brooklyn New York 2018 by Gotham Magazine.
Sofia’s Restaurant
General Manager
12.2009 - 01.2018
Job overview
- Total operational and financial responsibility of Restaurant
- Manage and coordinate action plans for daily operations
- Establish work priorities and ensure productivity, operating cost and company goals and standards were met to the highest level
- Responsible for training all management Personnel Successfully achieve targeted sales and all other P&L responsibilities
- Effectively coach under performers with a sense of urgency
- Ensure compliance with all company guidelines and product specifications
- Oversee and control all daily operations, policy implementation and strategic direction
- Recruit, hire and motivate management staff, trained and developed a strong team
Carmines Restaurant
Manager
11.2008 - 11.2009
Job overview
- Floor And kitchen Manager
- Contributing On Famous Carmines book and Coauthor of company manual of training and rules.
Mezzogiorno Bulgari Corp Owned
Manager/Bar and liquor director
12.2005 - 01.2008
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Alexander Xhuvani University
B.A. Education
01.2001
Skills
- Team Leadership
- Strategic Planning
- Time Management
- Complex Problem-Solving
- Languages:Italian (Fluent)Spanish (Fluent) French, Greek
Accomplishments
Voted best brunch menu for 2018 New York on my restaurant Fragole, by Gotham Magazine.
Affiliations
Contributor on Gronda website where all most talented chefs present their new recipes.
Certification
TIP certified.
Languages
Italian
Full Professional
Spanish
Full Professional
French
Limited Working
Greek
Limited Working
Timeline
Manager/Supervisor
Aldas Diner-Grill
01.2022 - 01.2024
Manager
New York board of Education
01.2019 - 01.2020
GM/Co-owner
Fragole Restaurant
01.2018 - 01.2019
General Manager
Sofia’s Restaurant
12.2009 - 01.2018
Manager
Carmines Restaurant
11.2008 - 11.2009
Manager/Bar and liquor director
Mezzogiorno Bulgari Corp Owned
12.2005 - 01.2008
Alexander Xhuvani University
B.A. Education
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